Patient Relations Specialist - Inova 360 Concierge Medicine

Inova 360 Concierge Medicine is looking for a dedicated to join our team. This role will be Full-Time, Monday-Friday, 8am-5pm

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. 

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave 

Job Responsibilities:

• Collaborate with other departments, including nursing, medical staff, leadership, decedent affairs, billing, quality, medical records, compliance, safety, patient experience and ethics to address the needs of our patients and their families.
• Manage all incoming and potential concierge member sales enrollments
• Coordinate with clinical leadership and site managers to assist with on-boarding and closure of physician panels and office locations throughout area
• Manage member and prospective member communication, marketing, and events to generate revenue
• Assess the effectiveness of campaigns, marketing resources and physician utilization in relation to membership growth and retention
• Creation and management of all member communication, internal and externally, working closely with marketing and leadership to align 360 goals with Inova’s mission, vision, and values.
• Develop strategies and goals to increase physician panels
• Increase member retention through creation and implantation of membership retention committees, Patient Access Associate (PAA) training summits and continued patient access education.
• Attend, organize, and represent Inova 360 and its programs at community and Inova sponsored events
• Provide education and onboard new PAA to program
• Assisting current member with program navigation as well as specialty referrals
• Assist new physicians, their team, and patients with understanding our program benefits, enrollment, and marketing process
• Prepare and submit regular reports as required by management.
• Act as the primary point of contact for patients and members, addressing inquiries and concerns promptly and professionally.
• Provide insight to possible solutions to trends in patient and member issues.
• Provide notary services for patients and families.
• Maintains the confidentiality of patient records and information.

Additional Requirements:

• Work Schedule: Full-Time, Monday-Friday, 8am-5pm
• Education: Bachelor’s degree
• Experience: 2 years of healthcare experience 
• Certification: Certified Notary Public within 3 months of hire

Preferred Qualifications:

• Experience with operations of membership or program services, including onboarding, renewals, and retention strategies
• Experience with care coordination and support for VIP or concierge patients/members

 

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 25,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare. 

Inova Health System is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.