Operations Manager

Provide leadership and demonstrate the LBA culture with every action and/or reactions. Acts as the main liaison between the General Manager and daily operations in a dual/combo property. Plan strategically to maximize profits. Responsible for all major areas of hotel operations and services including, but not limited to: Front Office, Housekeeping, Maintenance and Food and Beverage to include but not limited to: personnel, budget performance and financial controls in accordance with established quality standards. Responsible for all operations for their hotel brand with potentially more responsibility in the absence of the General Manager.

PRE REQUISITES
The Company associates have access to guestrooms and property, character traits of honesty and trustworthiness are essential to this position. Therefore, associates must pass the appropriate security clearance, per company policy.

• Three years’ experience supervising (at least) 10 associates.
• Bachelor’s Degree helpful but not required.

SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, talking, hearing and effectively communicate.

For this position specifically:

• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.
• Must be able to use hands to finger, handle or feel.
• Must be able to stand for eight hours, bend, stretch, reach, crawl and kneel.
• Must be able to see and hear.
• Must be able to speak and read English, the ability to communicate in another language may be helpful.
• Must be able to work effectively in a stressful atmosphere.
• Must be able to accept constructive criticism.
• Must be able to change activity frequently and cope with interruptions.
• Must be able to see differences in widths and lengths of lines such as graphs.
• Must display professionalism, honesty and trustworthiness at all times.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
GOVERNMENT REGULATIONS:

• Is compliant, understands and implements regulations which affect operations. Ensures others do the same.

Accounting:

• Knowledge of processes including and not limited to: receivables, payables, budgets, invoices, payroll

Professionalism:

• Appropriate attire for associate and management staff. Wear proper attire at all times in accordance with LBA standards. Monitor attire and uniform standards compliance for all.

Safety:

• Implements company policies and provide a safe working environment by ensuring compliance with all safety requirements
• Thorough understanding of emergency procedures.
  • Heads up E – Team (t b discussed)
  • Maintains safety and security practices. Is alert to hazardous conditions.
  • Reports and/or resolves hazardous conditions immediately.

Skills:
Guests:

• Inspect guests’ rooms, public access areas and outsider grounds for cleanliness, safety and appearance.
• Answer and resolve guest complaints as in the Service recovery Procedures.

Leadership:

• Develop others to progress and advance careers
• Document policy violations by an staff member and follow up ensure performance was corrected or not repeated.

Sales:

• Develop and execute a plan for meeting and exceeding budgeted sales goals and budgeted expense goals.
• Coordinate sales efforts with sales team – locally and field

Technology:

Proficient in all Company – issued software programs, including and not limited to:

• Microsoft Word & Excel
• Property Management Systems
• DSR
• Central Reservations Systems
• M 3

Reason:

• Read and interpret business records and statistical reports
• Apply reasoning to carry out instructions in various formats: written, oral or
• Diagram
• Utilize skills to interrupt financial data and prepare budgets.
• Make decisions based on facts, reports, as well as experience.

Leadership:

• Promote teamwork and positive associate morale.

Abilities:

• Interpret job specifications to all hotel staff.
• Analyze and resolve work or assist associate in problem solving.

SPECIFIC RESPONSIBILITIES
STAFF

1. Will assist with ensuring all hotel staff meet and greet guests as well as ensure staff provides an atmosphere of gracious hospitality to all gu