Jobs and Careers
ES
National Service Manager
EST CompaniesUnited Statesfull_timeVerifiedPosted 3 Mar 2025
💰 $130,000/yr($115,000/yr – $130,000/yr)
About the role
National Service Manager – Industrial Equipment
ESSENTIAL DETAILS:
Manage and provide leadership to a nationwide industrial equipment service department & customer service program. Responsible to Lead a team of regional field service supervisors in the execution of installation, maintenance and repair needs for existing/new customers. Responsible for increasing the effectiveness and efficiency of service department operations through improvements to each function as well as coordination and communication between functions; resulting in an exceptional customer experience. Frequent travel to the various service regions to actively manage regional supervisors and ensure operational excellence.
PREFERRED QUALIFICATIONS:
The ideal candidate will have 3 plus years of proven leadership managing and motivating a team of regional supervisors, accompanied by problem-solving and decision-making skills which has enabled them to tackle challenges effectively. Knowledge and background in troubleshooting mechanical, electrical plumbing and electronic systems a plus. They must possess the proven ability to utilize and leverage current tools and ever-changing technologies that support field service operations.
YOU SHOULD WORK FOR EST!
We recognize that our employees are our greatest assets in maintaining our business philosophy, and offer the following to demonstrate our appreciation for the value each employee brings to the organization:
ESSENTIAL DETAILS:
- Possess a high degree of integrity.
- Proven experience leading/managing a team of equipment maintenance field supervisors across multiple regions.
- Experience managing and creating value added service functions for industrial equipment installations, maintenance, troubleshooting, and repair.
- Proven track record of achieving operational excellence.
- Exemplifies and provides customer service that exceeds expectations.
- Able and willing to travel frequently, including significant overnight travel, nationwide.
- Familiarity, knowledge and experience to provide electro/mechanical technical guidance.
- Has acceptable background and driving record to obtain/maintain military base clearances and comply with Federal contract requirements.
Manage and provide leadership to a nationwide industrial equipment service department & customer service program. Responsible to Lead a team of regional field service supervisors in the execution of installation, maintenance and repair needs for existing/new customers. Responsible for increasing the effectiveness and efficiency of service department operations through improvements to each function as well as coordination and communication between functions; resulting in an exceptional customer experience. Frequent travel to the various service regions to actively manage regional supervisors and ensure operational excellence.
PREFERRED QUALIFICATIONS:
The ideal candidate will have 3 plus years of proven leadership managing and motivating a team of regional supervisors, accompanied by problem-solving and decision-making skills which has enabled them to tackle challenges effectively. Knowledge and background in troubleshooting mechanical, electrical plumbing and electronic systems a plus. They must possess the proven ability to utilize and leverage current tools and ever-changing technologies that support field service operations.
YOU SHOULD WORK FOR EST!
We recognize that our employees are our greatest assets in maintaining our business philosophy, and offer the following to demonstrate our appreciation for the value each employee brings to the organization:
- Competitive Pay
- Bonus Opportunities
- 401k Plan – 100% Company match Up To 4%, With Immediate Vesting
- 11 Paid Holidays
- Sick & Vacation Pay
- Medical, Dental and Vision insurance
- Health Savings Account (HSA)
- Life Insurance and AD&D
- Short-Term Disability
- Tuition Reimbursement
- And many more!
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