Operations Support Specialist

Requisition No: 864278 

Agency: Department of Health

Working Title: Operations Support Specialist

 Pay Plan: Career Service

Position Number: 64080839 

Salary:  $36,317.26-$37,000 

Posting Closing Date: 11/03/2025 

Total Compensation Estimator Tool

Division of Medical Quality Assurance

Bureau of Operations

Licensure Support Services/License Renewal Team

Operations Support Specialist

 

Open Competitive Opportunity

 

Do you have a background in providing excellent customer service?

Are you able to use independent judgement, and communicate effectively when dealing with healthcare professionals?

Do you enjoy doing detailed research and providing solutions to complex inquiries?

 

The Licensure and Renewal section is seeking an Operations Support Specialist to join our dynamic team. The candidate selected for this position should be ready to lead by example and serve as a vital member in the Bureau of Operations, Licensure Support Services Unit.

Our team provides courteous, professional answers to emails and chats in accordance with Department policy and Florida Statutes and Rules for Healthcare Practitioners. We perform detail research, review system generated reports, and handle complex inquires to determine eligibility for registration, certification, or licensure.

If you’re ready to take on a high-level role where your skills will be recognized and valued, we want to hear from you. This is your opportunity to be a key player on a strong team within the Bureau of Operations that makes a real difference on our division.

ATTENTION CANDIDATES

To be considered for a position with the Florida Department of Health, Division of Medical Quality Assurance, Bureau of Operations:

• All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
• Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
• Responses to Qualifying Questions must be clearly supported in your employment history.

 

Your Specific Responsibilities:

The incumbent selected for this position, exercises independent and professional judgment, including providing referrals as appropriate; deals with licensees, applicants, and consumers by responding to incoming emails and chats from healthcare practitioners in a courteous and professional manner, access’ and responds to customer’s inquiries and provides accurate written responses in accordance with Department policy as well as Florida Statutes and Rules; and maintains effective working relationships.

 

This position acts as communications liaison to research and provide problem resolution for all matters of license maintenance. This requires a strong ability to communicate verbal and written correspondence via email, chats, and telephone. Incumbent advises licensees or applicants of license/application status and/or provides user-id and passwords for online services system. Incumbent also aids consumers, licensed healthcare practitioners, and establishments regarding their licensure records and performs updates and/or revisions on an ongoing basis.

 

This position performs detailed research, reviews system generated reports and handles complex inquiries to determine avenues and eligibility for registration, certification, or licensure. Evaluates and advises’ customers of qualifications for renewal and/or licensure as well as posts licensure criteria in accordance with laws and rules.

 

Coordinates correction of deficiencies found during renewal review. 

 

Performs comprehensive database testing to ensure renewal transactions function in accordance with laws and rules that govern specific professions.

 

Reviews customer inquiries utilizing the department systems to include intranet and/or internet sites to provide responses to customer inquiries and completes accurate written email responses.

 

Performs other duties as assigned.