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Hotel Guest Service Representative Part Time
NCG HospitalitySalt Lake City, United Statespart_timeVerifiedPosted 28 Feb 2025
💰 $32,000/yr
About the role
Join our team, a 2025 USA Today Top Workplace Winner! Now hiring a Guest Service Representative at the Salt Lake City Hyatt House.
Why You’ll Love Working with Us
The Salt Lake City Hyatt House is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
Achievements for NCG Hospitality and our portfolio of properties include:
** Starting wage for this position is $16.00 per hour, but final wage will be based on experience**
Professional Development: - Dedicated training and development with opportunities for growth- Educational and professional certification assistance
Team Member Travel Perks: - Worldwide hotel stays starting at forty-nine dollars per night - Rate based on availability and property brand - Free night stays at NCG Hospitality hotels
Core Benefits: - Paid Sick Time- Paid time off and anniversary day off with pay- Paid volunteer hours → Earn money for community service!- Flexible schedules Health and Wellness: - Health, Dental and Vision plans- Virtual telehealth services- Team Member Assistance Program with mental health resources- TeleDoc confidential counseling- Health and fitness monthly reimbursement program Financial:- 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions- Same day pay- Catch Of The Day Program → Earn money for helping other team members and guests!- Everyone Sells → Earn money for bringing in business to our properties!- Referral program for team members
How do I make an impact on my team?
Our friendly Hotel Guest Service Representative Part Time provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 3
Why You’ll Love Working with Us
The Salt Lake City Hyatt House is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
Achievements for NCG Hospitality and our portfolio of properties include:
- USA Today Top Workplace Winner 2025
- WI State Journal Top Workplace 2025
- Madison Magazine Best Places to Work 2025
- AZ Central Top Workplace 2024
- Cultural Excellence Award 2024
** Starting wage for this position is $16.00 per hour, but final wage will be based on experience**
- Must be available to work a mixture of 7 am-3 pm and 3 pm-11 pm shifts
- Must be available to work weekends
- Must have a minimum of 1 year of hotel experience and 2 years of customer service experience
Professional Development: - Dedicated training and development with opportunities for growth- Educational and professional certification assistance
Team Member Travel Perks: - Worldwide hotel stays starting at forty-nine dollars per night - Rate based on availability and property brand - Free night stays at NCG Hospitality hotels
Core Benefits: - Paid Sick Time- Paid time off and anniversary day off with pay- Paid volunteer hours → Earn money for community service!- Flexible schedules Health and Wellness: - Health, Dental and Vision plans- Virtual telehealth services- Team Member Assistance Program with mental health resources- TeleDoc confidential counseling- Health and fitness monthly reimbursement program Financial:- 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions- Same day pay- Catch Of The Day Program → Earn money for helping other team members and guests!- Everyone Sells → Earn money for bringing in business to our properties!- Referral program for team members
How do I make an impact on my team?
Our friendly Hotel Guest Service Representative Part Time provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.
- Greet and interact with guests in a warm, friendly and professional manner
- Provide highest level of service by anticipating, listening attentively, and responding promptly to guests’ needs
- Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
- Work in cooperation with other departments to ensure a positive guest experience
- Use computer system to make reservations, check-in and check-out guests and process payments
- Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
- Ensure safety and security of the property, staff and guests
- Motivated to maintain excellent customer service reputation
- Strong oral and written communication and interpersonal skills
- Strong attention to detail, organization, and follow-up abilities
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
- Availability to work a flexible schedule between days, nights, weekends, and holidays is a plus
- Must be available to work a mixture of 7 am-3 pm and 3 pm-11 pm shifts
- Must be available to work weekends
- Must have a minimum of one year of hotel experience and two years of customer service experience
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 3
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