Field Technician and Systems Engineer - WA

Salary: $75000 /year

Pay Grade: 14 

Other Forms of Compensation:  

 

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

Provide technical support, control, configuration, and maintenance of desktop & laptop computers as well as point of sale hardware across the enterprise. This is a hardware support position requiring both strong technical and customer service skills.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide 1st & 2nd level support for all PC, laptop, peripherals and other equipment.
• Investigate and respond to requests for technical assistance.
• Prioritize, assign, and escalate service requests as appropriate.
• Process requests for new hardware, software, and peripherals.
• Perform hardware and application software troubleshooting, testing, and issues resolution. 
• Install and configure new computers, repair/upgrade computers and software, and troubleshoot desktop printers.
• Assist with the receipt, staging, configuration, and shipping of equipment for new sites/users.

The following are desired skillsets (preferred but not required)

• Perform point of sale hardware installation and support.
• Provide 1st & 2nd level support for Point-of-Sale related issues. 
• Investigate and respond to requests for technical assistance with POS vendors.
• Perform hardware and application POS software troubleshooting, testing, and issues resolution. 
• Perform routine maintenance; install/configure new POS devices, repair/upgrade POS software, and troubleshoot POS related issues. 
• Perform additional job duties as assigned by IT Operations Manager.

 

TECHNICAL QUALIFICATIONS

• Technical degree preferred, or 2+ years of professional experience in the I.T. industry  
• 2 or more years of experience providing hardware support for desktops, laptops, tablets, and peripheral devices (both USB and serial)
• Must have working understanding of modern web conferencing and live video technologies.
• Must be knowledgeable in audio and presentation systems, including control systems.
• Must be able to troubleshoot audiovisual systems and equipment, including remotely.
• Experience in leading large, multi-faceted teams required. 
• Experience in all aspects of client & vendor management & partnerships required.
• Basic understanding of network configuration in a corporate environment
• Experience with Windows 10, Windows Server 2008, and Windows Embedded systems
• Experience using MS Office applications and SharePoint
• Experience using command line utilities for troubleshooting 
•  A+ Certification or equivalent experienced preferred
• Programming experience a plus

OTHER QUALIFICATIONS

• Experience working with non-technical users while maintaining a strong customer focus
• Possess a hardworking, can-do attitude
• Experience working independently within a team environment
• Ability to multi-task, stay organized, and possess a strong attention to detail
• Comfortable using the English language for verbal and written communication 
• Experience in the hospitality industry a plus

Apply to Eurest today!

Eurest is a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an e