Student Worker- Front Desk Assistant

Definition of Class

This position performs routine duties associated with the operation of the front desk of The Inn at Ole Miss. The incumbent is responsible for offering high quality customer service to hotel guests, making room reservations, and handling monetary transactions.

Examples of Work Performed

• Performs daily financial transactions for check-in, check-out, and guest deposits; maintains procedures for security of monies.
• Makes guestroom reservations to maximize the highest room occupancy and average daily rate through knowledge of hotel reservation system.
• Maintains records for night auditor reports.
• Acts as customer service representative; answers general questions about the University and Oxford, offers assistance to guests using in-house computer, takes and delivers phone messages to guests, ensures corrective actions are taken to resolve guest complaints.
• Ensures cleanliness of lobby in the absence of housekeeping.
• Performs similar or related duties as assigned or required.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

• Maintains records for night auditor reports.
• Makes daily room reservations and processes financial transactions.
• Acts as customer service representative.

 

Evening and weekends required.
Opportunities for internships and summer jobs available.

Salary/Wage Information

$9/hr
Evening and Weekends

EEO Statement

The University of Mississippi complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment on the basis of race, color, gender, sex, sexual orientation, gender identity or expression, religion, national origin, age, disability, veteran status or genetic information.