Housing Service Assistant (Contract)

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s leading comprehensive universities and a Top Employer in Hamilton-Niagara. Brock has been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity compiled by Forbes and Statista. We are an inclusive, welcoming community that offers a wide range of unique career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

November 20, 2024

Applications will be accepted until 11:59 PM on the Posting End Date.

Please note: This is a 12-month fixed-term contract with benefits. 

 

About the Role: 

The Housing Services Assistant is the main point of contact for all students and guests who live stay on campus. This role provides proactive, student focused, quality service to a diverse population of students and guests living in the 8 housing services buildings by staffing one of 3 of the 24-hour service desks. The Housing Services Assistant is expected to provide integrated services and information in an accurate, timely and service focused manner. 

 

The Housing Services Assistant will: 

• Provide front-line in person, email and telephone response to all housing student and conference guest inquiries; 

• Identify and assess the nature and complexity of inquiries, determine action required by following procedure guidelines, standards and policies; 

• Triage all incoming residence requests and either redirect to various University services or initiate action as appropriate according to policies and procedures; 

• Monitor and respond to the Department’s general email and the 3 Service Desk emails in coordination with colleagues to ensure excellent and timely customer service; 

• Receive and prioritize housing maintenance work requests utilizing and gathering information provided by students, staff, tradespersons, and/or contractors; 

• Input work requests into the Facilities Management work order programme and identify urgent requests and assign maintenance work; 

• Prepare notices for room entries and utilities disruptions to advise occupants; 

• Provide in person service and process all residence check ins, check outs, and room movement for students and guests; 

• Coordinate short term housing accommodations as a result of medical or emergency need; 

• Participate in residence move in and move out and support day of logistics for conference events to ensure service provision elevates the student and client experience. 

 

Key Skills and Experience: 

• Completion of a secondary school diploma, or an equivalent combination of education and experience; 

• Demonstrated front line experience in a customer service role (e.g. property management, hotel/hospitality front desk, or University/College student life/services environment); 

• Experience working or volunteering with young adults; 

• Solid computer competency including word processing, spreadsheet, database and web-based applications (e.g. Facilities Management System, eRez, residential software, Card Access software); 

• Knowledge of University and de