Senior Business Systems Analyst, GTM

Grammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub.

All roles have an in-person component: Conditions permitting, teams meet 2–4 weeks every quarter at one of Grammarly’s hubs in San Francisco, Kyiv, New York, Vancouver, and Berlin, or in a workspace in Kraków. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that fosters trust and unlocks creativity.

Grammarly team members in this role must be based in the United States or Canada, and they must be able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub(s) where the team is based.

The opportunity 

Grammarly is the world’s leading AI writing assistance company trusted by over 30 million people and 70,000 professional teams every day. From instantly creating a first draft to perfecting every message, Grammarly’s product offerings help people at 96% of the Fortune 500 get their point across—and get results. Grammarly has been profitable for over a decade because we’ve stayed true to our values and built an enterprise-grade product that’s secure, reliable, and helps people do their best work—without selling their data. We’re proud to be one of Inc.’s best workplaces, a Glassdoor Best Place to Work, one of TIME’s 100 Most Influential Companies, and one of Fast Company’s Most Innovative Companies in AI.

To achieve our ambitious goals, we’re looking for a Senior GTM Systems Analyst to join our GTM Business Systems team. This role will drive the optimization and effectiveness of our Go-To-Market strategies through the strategic implementation and management of our GTM tech stack. The Senior GTM Systems Analyst will collaborate closely with cross-functional teams to understand business needs, translate them into technical requirements, and deliver scalable solutions that empower our Sales, Customer Success, and Business Development teams. This role presents an exciting opportunity to make a significant impact on our organization's growth trajectory by leveraging technology to streamline processes, enhance customer experiences, and drive revenue growth.

Your impact

The GTM Business system team works closely with other Revenue Operations teams, including Sales Operations, Enablement, and Analytics, as well as with the Sales, Customer Success, and Business Development teams to provide technical expertise to get the most out of our tech stack.

In this role, you will:

• Manage the sales operations vendor relationships, including partnering with Procurement to negotiate contracts and evaluate third-party solutions to ensure they align with business goals and meet performance standards
• Complete evaluation of multiple vendors to compare functionalities to aid in choosing the best solution
• Work with IT to onboard new users and manage roles/permissions
• Partner with the Enablement team to create and disseminate tech/tools training
• Be an expert in what the GTM team does on a daily basis and determine ways to automate/improve through the revenue tech stack
• Project manage the evaluation and implementation of new GTM tools 
• Manage and maintain GTM systems through broad implementation, testing, integration, license planning, and ongoing optimization to align with best practices
• Act as the point of contact for the GTM teams for questions regarding GTM tools such as Outreach, Groove, Gong, Linkedin Sales Navigator, Zoominfo, etc.

We’re looking for someone who

• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles, which are the blueprint for how things get done at Grammarly: move fast and learn faster, obsess about creating customer value, value impact over activity, and embrace healthy disagreement rooted in trust.
• Is able to collaborate in person 2 weeks per quarter, traveling if necessary to the hub where the team is based.
• Has 5+ years of experience as a Business Systems Analyst or similar role, with a focus on Go-To-Market strategies.
• Has proven experience in analyzing business processes, requirements gathering, and system design.
• Demonstrates a strong understanding of sales processes within a B2B environment.
• Is experienced in Salesforce CRM, with the ability to configure, customize, and administer the platform t