Restaurant Specialist

Company Description

Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 80,000 courier partners across 23 countries and 165 cities.

Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.

We’ve raised more than €707M in financing from renowned U.S. and European based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.

In 2020, the Financial Times named us Europe’s second fastest growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.

Job Description

Are you an experienced and strategic account manager with a true ‘service first’ mindset? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!   

Role background

We launched in Serbia in early 2019 and have been conquering the food delivery scene. We're now looking for our next Restaurant  Specialist to provide world-class support to a portfolio of restaurant partners. This will be a mix of independent eateries and larger chains (and everything in between!), so there’ll be a variety of queries to answer and problems to solve!

We’re looking for someone who has a real passion for delivering exceptional service, and who is savvy with adapting their tone to suit the customer - you’ll need to be the person that can build great relationships with our restaurant partners. This is a junior account manager role. Preferably you have some previous experience from working with data and have the ability to use it to strengthen our partnerships.

You must also be a team player and willing to chip in with tasks outside of the day-to-day - it’s important that we keep the ‘hands-on’ ethos that has made our team what it is! 

What you'll be doing

• Driving and managing the growth of our current restaurant partners by improving venue performance through strong analysis and frequent quality and satisfaction checks.
• Successfully onboarding and training our partners.
• Responsible for the overall restaurant relationship post-onboarding.
• Key communicator between our operations and restaurant partners.
• Working closely together with the marketing team to plan and execute campaigns together with restaurant partners.
• Analysing the local market on an ongoing basis.
• Actively monitoring what our competitors are doing and reporting back.

Qualifications

• Solid experience from a previous account management role.
• Excellent interpersonal skills with the ability to adapt tone to suit the audience. 
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI.
• Structured, detailed and service-oriented.
• Fantastic communication skills; you should be comfortable speaking with a wide range of different customers and stakeholders and know how to adapt your approach accordingly. 
• Passion for food and developing the best restaurants in town.
• Experience from working with a CRM system is a plus.
• Demonstrated experience from sales is a plus.
• Fluent in Serbian and English.

Additional Information

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

Please note that we do not accept applications sent by mail. You should submit your application through our careers website!