Restaurant General Manager

At Costa Vida, our Mission and Values are the foundation to providing a great guest experience every day and should be the driving force behind all job expectations and responsibilities.

REPORTS TO: Business Consultant

A Costa Vida General Manager is responsible and held accountable for the performance of all activities within the restaurant they are assigned to manage. All General Managers will maintain consistency while supporting their respective restaurant's business plan. General Managers need to become the subject matter expert in every aspect of their restaurant. In addition, a successful General Manager will learn to delegate to their Assistant General Manager(s) certain tasks to better manage their restaurant. They should also seek counsel from their District Manager for assistance and guidance on a regular basis.

THE ESSENTIAL ACTIONS THAT WILL MAXIMIZE SUCCESS FOR THE GENERAL MANAGER POSITION ARE:

FOOD STANDARDS, QUALITY, SAFETY and AWARENESS

• Adheres to company standards by seeing that Flow Charts are completed twice during the operating day.
• Maintains the Quality Assurance Program and sees that standards are actively upheld within the restaurant. Coaches, trains and acts on areas that present an opportunity for improvement. Ensures that the restaurant is neat, clean, safe and organized.
• Ensures that food is kept within proper temperature guidelines.
• Serves as the "Food Safety Manager." Maintains HAACP program and executes by established standards.
• Sees that all recipes are adhered to and taste profile of food is accurate, fixing product when and where necessary.
• Responsible for inventory of prepared and non-prepared product.
• Identifies usage based on current week's events, previous weeks' sales trends and prior year's sales then plans accordingly for ordering and preparation.
• Responsible for ordering and receiving of product. Follows standards of ordering, ensuring usage of correct product supplied only by approved vendors, not allowing any foreign product.
• Ensures that safety standards are followed while cooking or preparing food within the restaurant.
• Follows, and sees that portioning guidelines are adhered to for master recipes and menu build recipes alike.
• Ensures that all prepared recipes meet not only taste standards, but appearance standards as well.
• Ensures that all menu build recipes are flawlessly executed, providing Guests with the superior product they deserve and expect.

PROVIDING the ULTIMATE GUEST EXPERIENCE

• All actions and decisions are completely focused on and driven by the Guests' wants and needs.
• Provides a happy, high energy environment, where Guests are excited to return.
• Provides a clean, safe environment in which Guests feel comfortable to dine.
• Ensures all Guests are treated with dignity, respect and professionalism.
• Is aware of any Guest issues and sees they are handled in a fair and timely fashion. Follows up with Team Members regarding Guest feedback, providing training and coaching in any areas below standards.
• Trains employees with a high Guest satisfaction mentality, providing great service and product at all times.
• Builds relationships with Guests, leading to repeat visits and therefore increased sales. Methods including table touching, identifying repeat visitors then acting accordingly and extra efforts for kids.

TRAINING and DEVELOPMENT

• Actively recruits Team Members for staffing of the restaurant. Conducts weekly interviews to increase talent pool. Staffing the restaurant is the direct responsibility of the General Manager.
• Hires high quality Team Members who demonstrate a service-focused mentality and high level of productivity to ensure constant Guest satisfaction.
• Provides an environment where all Team Members are treated fairly and respected, so as to successfully operate, in addition to creating an atmosphere where Team Members want to be, grow and learn.
• Orientation, training and development provided to company standards.
• Ensures that all Team Members are trained, motivated and empowered to meet and exceed Costa Vida standards. Provides feedback and coaching to strengthen skill set and execution.
• Prepares qualified Team Members to advance to the next lev