Client Delivery Technical Associate (Bilingual: English / Japanese)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Position Summary:

Transaction Banking Product and Digital Channels teams are comprised of professional Product Managers, Business Analysts, Technical Support representatives, and Project Managers who develop and support online banking products to serve our customers’ banking needs. This is an entry level position for an ambitious candidate with 1-5 years’ customer service experience who enjoys working directly with software end-users and clients to ensure their successful use of digital banking applications. The candidate will provide technical support to clients while collaborating with internal teams who manage global banking channel solutions.

Major Responsibilities:

• Provides daily technical support to clients requiring assistance with global transaction banking channel products.
• Is a subject matter expert for digital solutions with ability to interpret, recreate, and troubleshoot client technical support requests.
• Adherence to policies and procedures with respect to sensitive client information used for problem solving and technical troubleshooting.
• Manage work queues that require email, telephone, and live conference call support.
• Collaborate with business partners and operations teams to resolve critical client issues.
• Monitor and record daily activities to achieve departmental key performance indicators and service metrics.

Requirements:

• Candidates must be bi-lingual, fluent in written and spoken Japanese and English languages with the ability to work flexible hours to align meeting times with non-U.S. based colleagues.
• Candidates should have Transaction Banking experience with the familiarity of online cash management and various host-to-host connectivity protocols including ISO 20022 payments and information reporting standards.
• This position requires a degree from a four-year college (e.g., B.A., B.S.) preferably with a science, technology, engineering or math background.
• Advanced degree or MBA are not required but would be advantageous.
• Must be a creative problem solver who is willing to work hard and learn.
• Strong organization and communication skills, including professional telephone and email etiquette are required.
• Ability to work independently and perform in a fast-paced environment.

The typical base pay range for this role is between $106K - $132K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and