Project Analyst II - Global Travel & Lifestyle Servicing - Temporary Work Assignment

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

This is a temporary work assignment for up to 6 months.

As a brand built on going above and beyond to provide the best customer experience, having the most outstanding colleagues is paramount. As the face of the company, you can build positive interactions with our customers every day–from curating tailored travel or lifestyle experience to helping them with their everyday needs. Thus, you can grow your skills through industry-leading training and ongoing mentor, all while learning what it means to continually setting standards for outstanding, customer-first service. Find your place in service on #TeamAmex.

American Express entered the travel business in 1915 and today is one of the world’s largest luxury travel and lifestyle services networks. Global Travel and Lifestyle Services (GTLS) is a key component of the value proposition of the American Express premium card products. GTLS is focused on delivering travel and lifestyle benefits which allow the brand to create differentiation and loyalty with premium Card Members. With more than 6,000 frontline colleagues across 23 countries in 11 languages, TLS is a truly global organization. We make membership come to life, every day.

Global Business Integration (GBI) is an organization dedicated to supporting and integrating business change into GTLS through change execution and project management. Projects we support range from Product or Benefit launches, refreshes or decommissions, new or enhanced Card Member digital capabilities, marketing communications or campaigns, regulatory-driven changes, and some internal servicing processes and strategies. In addition, the GBI team also champions accurate and transparent customer facing marketing material and partners with TLS product, GTLS operations, Operational Excellence, US Consumer/GNICS and others to identify and resolve defects that are driving bad demand into GTLS and more importantly to our Card Members. To ensure readiness for change, GBI oversees customer journeys and develops servicing strategies to support new initiatives. We are responsible for implementation for GTLS, which includes ensuring capacity for new call volume, supporting the development of new capabilities and tools to service customers and delivering holistic and compelling change adoption to support awareness, knowledge and engagement for new news.

This role is pivotal to the successful integration and execution of frontline communications for multiple projects and change initiatives that are critical for our U.S. Servicing organization. The key function of the role is to support the creation and implementation of communication strategies and tactics to prepare, inform, and engage frontline colleagues. Role is ideal for a candidate who is comfortable with change, thrives in rapid-pace environments, is proactive and relationship driven, and is an excellent written and verbal communicator

The person in this role will partner with colleagues within the GTLS US operations and support teams to drive effective communication outputs. This position will have shared oversight for our intranet site, the TLS Link, shared ownership of monthly U.S. readiness calls (audience ~ 250 colleagues), and will work to develop content, build awareness, and effectively disseminate critical messages through a variety o