Banquet Server

Job Title: BANQUET SERVER

Department: Banquets

Reports To: Banquet Manager

Rate of Pay: Percentage of service charges pool as commission.

Training wage of $11.00 per hour until proficient.

Shift: Part Time Year-Round position

Variable day and evening shifts - Must have flexible schedule Monday through Sunday

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

SUMMARY

Work cooperatively with the Banquet Team (including but not limited to Conference Services, Culinary, Housemen, Servers, Supervisors, and Managers) to create a memorable experience for guests by exhibiting remarkable personal skills and providing exceptional service in a professional environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Warmly greet each guest.

Service Guests per contract and/or Banquet Event Order.

Ensure consistent floor presence to observe and communicate with guests.

Engage guests professionally to enhance their experience.

Provide excellent guest service.

Fulfill guest needs promptly and with a sense of urgency.

Execute tasks and duties assigned by Supervisor, Manager, or established shift protocols.

Ensure cleanliness of room before, during, and after service.

Set buffets and maintain buffet during service.

Observe guests, respond to any additional requests, and ensure table maintenance throughout service.

Clear and reset tables and buffets.

Ladle soup, portion pies and desserts, brew coffee and iced tea, serve drinks, and perform other services as determined by the Banquet Event Order or guest needs.

Clean kitchen areas: sweep, mop, wash and put away dishes, clean coffee machines, urns and fridges.

Recycle glass, aluminum, and plastic in accordance with environmental commitment.

Ensure guests have recycling opportunity in event space.

Remove trash from venue and place in dumpster.

Assist Houseman in room set up, food tables, and decorations, as well as breakdowns in relation to guest contract.

Stock inventory in service areas - teas, coffees, sodas, sugar, linens, paper products, and any other related services.

Observe and uphold sanitation guidelines.

Maintain knowledge and compliance of Utah liquor laws when servicing guests, labeling, and storing alcohol.

Set and run bar in compliance with DABC rules and Sundance Standards.

Follow safety guidelines for vehicle operation.

Maintain cleanliness of Banquet vehicles.

Employee will lift crates, chafers, furniture, AV equipment, decorations, cases of sodas or drinks, linen bags, wine boxes, etc.

Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises.

ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:

Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards and values.

Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.

Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.

Work with a broad-based constituency and provide excellent service to all internal and external guests.

Demonstrate cooperative behavior with colleagues and supervisors.

Keep information confidential as directed in the confidentiality agreement.

Support and comply with all Sundance policies, procedures, and standards.

Protect Sundance assets.

Be an ambassador of Sundance inside and outside of work.

ENVIRONMENTAL COMMITMENT

Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wildlife habitats, car-pool with colleagues and coworkers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.

DRESS CODE

Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.