Dispatcher (Part-Time)

TITLE: Dispatcher 

DEPARTMENT: University Police 

REPORTS TO: Police Captain  

CLASSIFICATION: Staff

EFFECTIVE DATE: TBD 

STANDARD WORK HOURS: 20 hours per week 

EMPLOYMENT STATUS: Part-Time  

EMPLOYMENT CLASSIFICATION: Non-Exempt  

JOB SUMMARY:  

Under direct supervision, answers incoming calls, dispatches officers, and monitors police radio alarms.   Operates National Crime Information Center (NCIC) computer.  May perform clerical duties as assigned. 

ESSENTIAL JOB FUNCTIONS:  

• Received telephone calls concerning crimes, emergencies, and other requests for police assistance.
• Monitors fire and burglar alarms and alarm systems for all university buildings.
• Broadcasts orders to patrol officers in the vicinity to investigate complaints or request when appropriate; relays instructions or questions from remote units.
• Operates the NCIC computer to run checks on vehicles and/or persons.
• Records call broadcasts and complaints received; performs data entry on the computer.
• Relays radio and telephone messages between police officers and the community.
• Performs receptionist duties; responds to questions from walk-ins and telephone traffic.
• Performs various clerical duties including completing the daily log and filing police reports.
• Performs miscellaneous job-related duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:  

• Knowledge of telephone consoles and related equipment.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Records maintenance skills.
• Skill in the use of computers for technical and communication applications.
• Word processing and/or data entry skills.
• Receptionist skills.
• Knowledge of fire and burglar alarm systems reporting.
• Clerical, word processing, and/or office skills.
• Knowledge of radio dispatch regulations, procedures, protocols, and/or equipment.
• Ability to answer the telephone and take messages. 

SUPERVISORY RESPONSIBILITY: 

• This position does not have supervisory responsibility. 

WORKING CONDITIONS AND PHYSICAL EFFORT:  

• Work is normally performed in a typical interior/office work environment.
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