Senior Director, VAS Business Control

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Value-Added Services organization creates and delivers products to Visa clients and accelerates the seamless delivery of our products into markets. We are at the core of Visa’s overall vision to be the best way to pay and be paid for everyone, everywhere. We are fueled by a diverse team of talented team-members who continuously raise the bar on delivering best-in-class products and services to people all over the world.

The VAS Product & Portfolio Operations team is accountable for managing, prioritizing, and commercializing the entire portfolio of Visa’s Value-Added Services offerings.  The Senior Director, Business Control will play a key role in organizing a complex suite of capabilities by providing a structured approach to designing, monitoring, and testing controls across the VAS business. This leader will maintain the central roadmap for the Business Unit and Regional control testing and remediation plans and will play a key role in risk forums and risk assessments and approvals.  We are seeking a senior leader that can balance a strategic level of interaction with a pragmatic, data-driven and hands-on comprehension of the details. This role will interface frequently with senior business executives as well as product managers, sales, strategy and developers at the individual contributor level.

The Senior Director, Business Control will partner closely with teams across VAS to manage capacity planning and identify and remove delivery risks as they arise.  The successful candidate will have over a decade of experience leading first line of defence teams or have deep experience in the second or third line of defence.  He or she will have strong consensus building skills and will be comfortable providing guidance and guardrails to a large and disparate team of product managers and supporting professionals.  This role sits at the intersection of several different teams, and enables connections with technology, sales, marketing, and support organizations.

If you’re an experienced Product Operations and/or Risk Management leader who’s motivated by the opportunity to shape the future of Visa and payments across the world, this is the role for you! You will have a bird’s eye view of the whole business and will be a key participant in shaping the future of the software, products and solutions that will change commerce over the next decade.

RESPONSIBILITIES:

How you will make an impact:

• Enable operational excellence across VAS teams through the establishment of processes and standards
• Challenge the status quo of past process models and execute with a focus on control effectiveness, and risk maturity
• Strengthen business cases submitted from Business Units to help team achieve executive risk management approvals
• Track and manage the effectiveness of risk management processes
• Drive risk management standards in VAS to ensure solutions are optimized to support operational excellence
• Implement improved risk management interaction models between the VAS organization and our core internal partners in Technology, Client Services, Marketing, and Sales
• Capture risk metrics & measurables for the VAS that clearly indicate progress toward accomplishment of product risk profile adherence
• Work with the Business Unit leadership to identify areas of optimization by deconstructing risk issues, developing solutions, assigning accountability, and following through to conclusion
• Independently frame issues, develop recommendations, and advocate for decisions in a fact-based manner in presentations to Product leadership teams.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 12 or mo