Senior Product Designer, Conversational AI

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

What Will You Do:
At SAP Business AI, we're amid an exciting transformation where most every user interaction will be affected by AI – and we’re looking for talented and dynamic individuals to join our evolution. Our AI Experiences unit is made up of multi-disciplinary teams comprised of Product Designers, Researchers, Writers, Content Strategists, Program Managers, Engineers, and other AI experts and we all care deeply about the people who use our products.

As a senior product designer on our AI Experiences team, you will play a pivotal role in shaping the user experience of our AI-powered enterprise solutions; including Joule, the best AI copilot that truly understands business, and the Generative AI Hub, the best platform for experimenting and building embedded AI experiences across the SAP product suite like S/4 HANA, SuccessFactors, Concur, Ariba, and more.

You will drive critical initiatives and define UX concepts for enterprise-scale and consumer-grade generative AI experiences for SAP’s business users. Ideally, you will have a strong background in conversational and chatbot-based experiences. You are a strong team player and know how to lead projects from rough ideas to successful outcomes. You will leverage your deep product design expertise to create relevant, reliable, and responsible AI experiences. You will ensure your designs make an impact by partnering closely with product and development teams across the Business AI unit as well as SAP-wide. You are eager to gather feedback and test proposed designs to end users for research and validation. You are passionate about design and continuously broaden your skillset on design methodologies, technologies, upcoming trends, and enterprise business scenarios. You are eager to nurture the growth of early design talents through mentorship and encourage feedback during projects.

 

Key Responsibilities:

Product Design

· Influence the direction for AI-powered user experiences across SAP’s product portfolio

· Design and ship conversational experiences that utilize LLM technology to improve user engagement and satisfaction.

· Create user journey maps and conversational flow diagrams to ensure smooth and logical interactions.

· Test and iterate designs based on continuous user feedback and performance metrics.

 

User-Centered Design Practices:

· Conduct user research, usability testing, and gather user feedback to inform design decisions.

· Analyze and synthesize research findings to create personas, scenarios, and user journeys.

· Ensure all designs meet accessibility and usability standards.

 

Collaboration and Communication:

· Work closely with product and development teams to ensure feasibility and functionality of design implementations.

· Communicate design concepts and ideas through clear and compelling presentations.

· Extend and contribute to the SAP Design Language & System

· Advocate for the end user throughout the design and development process.

 

Continuous Improvement:

· Stay updated on the latest design trends, technology advancements, LLM technology advancements, and best practices in conversational UX/UI.

· Share knowledge and mentor junior team members, fostering a collaborative and innovative design culture.

 

 

Qualifications:

· Experience: Minimum of 5 years in product design, ideally within enterprise or B2B software or AI-driven products.

· Education: Bachelor’s or Master’s degree in Design, Human-Computer Interaction, or a related field.