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Lead Patient Services Specialist, Variable Part Time Day Shift, Physicians Management & Leadership
Adventist HealthCareUnited Statespart_timeVerifiedPosted 9 Oct 2024
About the role
Shady Grove Medical Center
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.
Shady Grove Medical Center seeks to hire an Office Manager for our Physicians Management & Leadership team who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.
As an Office Manager you will:
•Greet and direct patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
•Schedule patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
•Obtain documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
•Perform pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
•Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
•Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
•Collect payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
•Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
•Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
•Assist in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
•Print and reviews daily scheduling reports; distributes as appropriate.
•Review and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
•Review reports to ensure charge has been entered for each appointment.
•Communicate process changes with the front desk team.
•Performance Monitoring new hires and current staff.
•Train incoming PSS staff
Qualifications include:
•High School Diploma. Associate degree preferred
•3 years' experience in providing customer services
•Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
•Experience utilizing a computerized patient scheduling system or computer terminals
•Familiarity with Medical insurance and medical terminology
•Typing skill of 30 wpm
•Knowledge of IDX patient scheduling/ registration systems is preferred.
•2 years of office management experience, preferably in physician office and/or ambulatory care setting
Work Schedule:
Variable Part Time day shift position to assist with office manager coverage.
Day shift hours: 5:00-6:00am to 3:00-4:00pm.
#GR8 Other
Pay Range:
$19.37 - $27.21
At Adventist HealthCare our job is to care for you.
We do this by offering:
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish
If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.
Shady Grove Medical Center seeks to hire an Office Manager for our Physicians Management & Leadership team who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.
As an Office Manager you will:
•Greet and direct patients for appointment, tests, referrals and information utilizing effective customer relations skills and telephone techniques.
•Schedule patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patient to prepare for appointment.
•Obtain documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
•Perform pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
•Perform patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
•Counsel patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
•Collect payment due at time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for reception area, billing office and the patient.
•Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
•Work with physicians and nursing staff to facilitate the patient encounter and departmentally assigned responsibilities
•Assist in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules and regulations pertaining to assigned clinical area.
•Print and reviews daily scheduling reports; distributes as appropriate.
•Review and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
•Review reports to ensure charge has been entered for each appointment.
•Communicate process changes with the front desk team.
•Performance Monitoring new hires and current staff.
•Train incoming PSS staff
Qualifications include:
•High School Diploma. Associate degree preferred
•3 years' experience in providing customer services
•Customer service experience in a patient care environment, to include one year experience in patient scheduling, is preferred.
•Experience utilizing a computerized patient scheduling system or computer terminals
•Familiarity with Medical insurance and medical terminology
•Typing skill of 30 wpm
•Knowledge of IDX patient scheduling/ registration systems is preferred.
•2 years of office management experience, preferably in physician office and/or ambulatory care setting
Work Schedule:
Variable Part Time day shift position to assist with office manager coverage.
Day shift hours: 5:00-6:00am to 3:00-4:00pm.
#GR8 Other
Pay Range:
$19.37 - $27.21
At Adventist HealthCare our job is to care for you.
We do this by offering:
- Work life balance through nonrotating shifts
- Recognition and rewards for professional expertise
- 403(b) retirement plan
- Free Employee parking
- Benefits Eligible Positions:
- Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]
- Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting
- Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members
- Subsidized childcare at participating childcare centers
As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.
If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.
Join the Adventist HealthCare team today, apply now to be considered!
COVID-19 Vaccination
Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish
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