Product Operations Senior Manager

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive. 

The Product Operations team is responsible for helping the Global Streaming and Direct-to-Consumer Product and Design teams be as productive and efficient as possible through tools, processes and program support. The Product Operations Sr. Manager will be responsible for designing the End-to-End Process for the Global Streaming and DTC Product development lifecycle, responsible primarily for the Product and Design deliverables including Requirements, UI/UX Designs and Roadmap priorities. This role requires a solution-oriented self-starter, and tight collaboration with Product and Technology teams. The Product Operations Sr. Manager will report to the Sr. Director of Product Operations and will work in a highly matrixed structure.

Key Responsibilities

• Work closely with Product Managers, UI/UX Designers, and Technology teams including Architecture, Analysts, Engineering and PMO teams to strategize the best product development processes that will scale and accommodate the Product and Design lifecycle
• Responsible for processes to develop and deliver Product Requirements, UI/UX Designs, and Product priorities to Technology teams
• Consulted and influences end-to-end development processes in partnership with the Technology Portfolio Operations team
• Track processes used by Product and Design to measure impact, usage and success
• Continuously improve product development processes by identifying opportunities, building consensus and operationalizing to enable a productive and efficient Product organization
• Partner closely with other PMOs and Syndication focused teams to ensure processes scale across the Global Streaming Platform including four major streaming propositions worldwide
• Build trust and strong relationships with key stakeholders across Product and Technology
• Engage stakeholders early, often and through multiple touchpoints to inform process changes
• Help define ways of working strategies, best practices and principles for Product and Engineering to foster closer partnership from ideation through to development and delivery
• Contribute to Product & Design strategic tooling needs to ensure project, program and resourcing information is readily available and accessible for timely decision making
• Provide support to the Product organization through organizing and standardizing team onboarding materials and governance to empower Product & Design to more effective
• Develop training and continued education materials and lead continuous trainings for Product & Design best practices, processes and procedures

Qualifications

• Minimum 8 years of Product, Design or Technology experience ideally in a cross-functional role
• Proven track record of establishing efficient and repeatable processes at scale
• Highly collaborative, ability to build strong relationships with cross-functional teams at all levels
• A results-oriented self-starter with strong attention to detail
• An excell