Customer Success Manager (f/m/d)

<h3>Company Description</h3><p>ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), and e-invoicing. </p><p>Our brand slogan is Connections That Work, which refers not only to the reliability of our EDI connections on a technical level but also to our long-lasting relationships with partners, customers and colleagues on a personal level. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.</p><h3>Job Description</h3><p><strong>You'll connect with the role if you enjoy...</strong></p><ul><li><p>strategically developing existing customers by establishing long-term business relationships and identifying opportunities for up- and cross-selling</p></li><li><p>managing your own portfolio of clients making sure they get the most value out of our solution</p></li><li><p>listening to your customers and communicating their feedback to ensure our products and services meet their needs</p></li><li><p>planning and execution of customer experience activities such as surveys, interviews and webinars</p></li><li><p>execution of sales campaigns in close cooperation with marketing &amp; business development</p></li><li><p>attending events and exhibitions to meet with ecosio customers</p></li></ul><h3>Qualifications</h3><p><strong>To connect with ecosio it is important to have…</strong></p><ul><li><p>experience in B2B SaaS sales</p></li><li><p>German language skills on a native / C2 level, fluent English skills</p></li><li><p>experience working with a portfolio of existing customers</p></li><li><p>experience with cross- and up-selling</p></li></ul><p><strong>And nice to have...</strong></p><ul><li><p>experience working as a customer success / customer happiness manager</p></li><li><p>previous working experience at a growing SaaS scale up</p></li></ul><h3>Additional Information</h3><p><strong>By connecting with us you will experience...</strong></p><ul><li>flexible remote working</li><li>open corporate culture</li><li>personal and professional development </li><li>employee events and trips</li><li>passionate team that will win your heart</li></ul><p><strong>Sounds like a connection that works? Then apply now and we will get in touch soon!</strong></p><p>The minimum salary for the position is 60.000€/year. Of course, we are happy to offer much higher compensation based on qualifications and experience!</p>