Sr Manager, Sales Operations

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This position can be performed in Chicago, New York, San Francisco, or Sunnyvale, depending upon which location the applicant chosen for the role is currently residing. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This opportunity welcomes candidates that are excited to digitally transform the GTM landscape with bespoke, scalable, and resilient technical solutions across Dynamics, Anaplan, third party tooling, and Power Platforms.

The Senior Manager of SaaS GTM Systems and Tools owns the voice of the business for the GTM software development lifecycle, focused on all core Sales and Sales Operations processes (e.g., Forecasting, Territory Planning, and Workflow Automation). The Senior Manager will function as the gateway for engineering and technical delivery resources. Accordingly, qualified candidates will have a 3+ years of experience leading medium-sized program management / product management teams as well as the ability to manage through people managers.  Qualified candidates will be expected to push the team’s vision, including refining the operating model and capability development.  

Candidates must have direct experience operating in a fast-paced environment with dynamic business requirements.  Ideally, candidates will have documented success in program and product management via past experiences.  As the focal point for the voice of the business, strong interpersonal and communication skills will be required as you will work to execute across organizational boundaries and involve technical and non-technical stakeholders (e.g., engineering and end-users).  Successful individuals will possess an adaptable management style and be able to adjust as needed to meet staff and stakeholders where they are.

Responsibilities: 

• Lead, mentor, and manage program management resources

• Foster a collaborative and high-performance team environment​

• Contribute to the roadmap for the LinkedIn Sales Solutions and LinkedIn Talent Solutions (LSS/LTS) organizations.

• Lead teams through requirements elicitation through acceptance testing, and iteration

• Deeply understand leading GTM tooling and technological solutions and their use-cases / applicability within LinkedIn (e.g., software vendors and solution patterns)

• Refine/Transform core GTM processes to take advantage of leading technology (e.g., Artificial Intelligence)

• Manage project timelines, resources, and budgets​

• Develop and maintain program delivery standards

• Ensure solutions align with business objectives and integrate seamlessly with existing systems​

• Collaborate with cross-functional teams (e.g., engineering, enablement) to ensure timely and successful delivery​

• Serve as the primary point of contact for all technology and enhancement-related requests for the Global Business Organization (LTS/LSS).

• Stay up-to-date with the latest advancements in Sales tools, Anaplan, Power Platforms, and related technologies​

Qualifications

Basic Qualifications  

•  Bachelor’s degree in Math, Computer Science, Economics, Analytics, Business, Engineering or other quantitative fields, OR equivalent experience

• 10+ years of experience in either product management, program management, digital transformation, or business analysis in a Sales, Go-to-Market, or Sales Operations function

• 3+ years of experience managing people managers

• 2+ years of experience managing medium-sized (10+) teams

Preferred Qualifications  

• Master’s degree or Advanced Degree in related field

• Experience creating and managing business requirements gathering process. 

• Experience in 1 or more programming languages (e.g., SQL, PowerFX,  Python)​

• Experience presenting data or other technical concepts to senior stakeholders

• Proven experien