Digital Account Manager

Microsoft is a company where  innovators come to collaborate, envision what can be, and take their careers to levels they can't achieve anywhere else. This is a world of more possibilities, more innovation, more openness, and sky's-the-limit thinking -- a cloud-enabled world. At Microsoft we have unique capabilities to meet the needs of both individuals and organizations. We care deeply about taking our ideals and vision around the globe, and to make a difference in peoples' lives and organizations in all corners of the planet. Our mission is to empower every person and every organization on the planet.

The Technology for Social Impact Team is chartered with the mission of bringing the power of technology to every non-profit and humanitarian organization to accelerate Social Good. This organization will bring together our donation and grants programs, industry solutions, commercial sales efforts and partner ecosystems to empower non-profits globally to address the world’s most pressing needs. Profits generated from this business will be reapplied to scaling operations and investments for Microsoft’s public good investments. This is a dynamic and fast-growing business focused on helping organizations on the front line of change to do their best work to create inclusive and enduring positive impact throughout our communities. We have an opening in the role of Digital Account Manager.

Responsibilities

Your Role at a Glance

Empower Purpose-Driven Transformation

• Engage Key Decision-Makers: Collaborate at scale with leaders of social impact organizations, including CXOs and Business Decision Makers, to co-create AI-driven digital strategies.
• Build Trusted Relationships: Develop long-term, trusted partnerships by deeply understanding customer needs, challenges, and opportunities.
• Bridge Technology and Purpose: Align social impact organisations’ outcomes with Microsoft’s AI and cloud solutions to deliver transformative outcomes.

Accelerate Results

• Execute for Growth: Develop and implement growth territory, account and opportunity plans that drive scalable customer solutions and innovations that result in measurable growth, enhance satisfaction, and achieve impactful outcomes.
• Collaborate for Tailored Solutions: Work with internal teams, partners, and digital resources to deliver scalable solutions for the unique needs of social impact organisations.
• Drive Digital Engagement: Leverage digital tools, including video, audio, and social selling, to strengthen relationships and accelerate adoption of AI and cloud solutions across social impact organisations.

Inspire Innovation

• Lead Virtual Workshops: Design and deliver virtual customer engagements that showcase Microsoft’s AI and cloud capabilities, inspiring bold transformation strategies.
• Champion Data-Driven Decisions: Develop strategic business cases and roadmaps that align with customer KPIs for actionable and impactful change.
• Encourage Visionary Thinking: Share global best practices and success stories to help social impact organisations amplify their impact at scale.

Drive Sales Excellence

• Unlock Growth Opportunities: Design and execute scalable territory and account strategies using data-driven insights and proactive digital engagement.
• Cultivate Ecosystem Partnerships: Strengthen relationships with Microsoft’s partner network to scale innovative solutions and drive impactful outcomes.
• Operational Excellence: Lead pipelines and forecast sales excellence, and align efforts with organisational goals to exceed expectations.
• Be a Thought Leader: Stay ahead of industry trends, leverage your expertise to influence decisions, and position yourself as a trusted advisor to social impact organisations.

Qualifications

Required/Minimum Qualifications

• 6+ years of sales and negotiation experience with year-over-year growth
  • OR Bachelor's Degree in Business Management, Information Technology, Marketing (or equivalent)or related field AND 3+ years of sales and negotiation experience or related work or internship experien