Senior Program Manager, Expanded Access Operations

Revolutionizing access to medical treatments

We're on a mission to enable earlier and better access to treatments and improve the lives of patients. Making it possible for anyone to find and access the best possible treatment options, with the click of a button. Bringing together demand and supply like never before, in one of the world's largest industries. Our patient-centered offering is gaining traction, and with the right team we can go from helping thousands of patients each year, to millions of patients. Do you aspire to be at the forefront of innovation in healthcare and creating the next health tech unicorn? You’ve come to the right place!

The opportunity: Program Manager – Expanded Access Programs

As a Program Manager EAP, you will ensure that people have access to our clients' products within (global) expanded access programs. You act as the first point of contact for drug developers and are responsible for managing all aspects of the expanded access program, from set-up to execution and delivery of services, at the highest patient, healthcare provider, and client satisfaction. This, with full operational support from cross-functional departments consisting of Medical Operations, Regulatory Affairs, Quality, and Supply chain teams. 

What you'll be doing:

• Be the primary contact for our Biopharma clients and myTomorrows internal stakeholders for the Expanded Access Programs under your responsibility

• Ensure a smooth-running program and correct documentation and reporting

• Manage both planned and unforeseen additions to the program to ensure that people have access to the treatments they need

• Keep oversight of the program at all times and manage all the ongoing activities and communication

• Create detailed timelines including deliverables, milestones and objectives and ensure that deadlines are being met

• Develop strong relations and trust with all stakeholders, and keep them up to date on the progress of your program

• Achieve and maintain high customer satisfaction

• Develop solutions to tackle any operational issues along with relevant subject-matter experts

• Contribute to continuously improving our Expanded Access Program processes and strategies

Requirements

This is the right opportunity for you if:

• Client-oriented, you thrive on customer success

• Patient-centric, you are driven and motivated by making a difference to patient's lives 

• Results-driven, you have endless ambition to succeed in your role

• Self-motivated, you have an entrepreneurial mindset and behavior and are not afraid to take ownership 

• Able to prioritize, you love to work in a fast-paced and demanding environment

• Able to identify and analyze issues, optimize processes and recommend and find solutions

• Data-driven, you like to take a deeper look at the numbers, draw analyses, and make recommendations for improvement

• A high performer who sets a high bar on yourself and the people you work with, and enjoys to always keep on learning and making an impact

• A true team player with the will to win.

You have:

• University degree in Life Sciences/Healthcare (preferred)

• 5+ years of experience within the pharmaceutical industry / CROs

• Knowledge regarding Expanded Access is a plus

• Experience with fostering positive sustainable business relationships and promoting value through excellent customer experience, networking

• A good eye for detail; thinking in processes/operations comes naturally to you

• Excellent verbal and written communication in English

What we offer in return:

• Serve a purposeful mission: helping patients gain access to potentially lifesaving treatments 

• International work environment, scale-up energy, and flat organization 

• Competitive salary, annual performance bonus and equity

• Distinguished career development opportunities in a growing company 

• Learning and development budget, alongside internal knowledge sharing sessions

• Attractive pension plan, full premium covered by us

• Hybrid work model

• Policies to support working parents

• Healthy lunch at the office 

• Unlimited access to professional guidance by certified psychologists via OpenUp 

• We celebrate freedom every year with an added holiday for Liberation Day on th