Sr. Business Process Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As a Senior Business Process Manager on the Finance Business Transformation team, you'll be responsible for leading end-to-end process improvement initiatives, testing, and system solutions. Your goal is to ensure that these designs are seamless, automated, and scalable.

 

You should have in-depth experience with various Finance process areas, such as Q2C, Non-Q2C, and Tax. In this role, you will work closely with cross-functional teams, including Finance, DTS, PLG, Legal, and Sales Ops.

This is a hands-on position where you'll ensure that projects, processes, and systems align with the company's vision, strategy, controls, and policies.

 

This is an individual contributor role that reports to the Director, Business Process.

 

Responsibility

• Support AOP projects for all workstreams (Quote-to-cash, Source-to-Pay, Acquire-to-Retire, Record-to-report, Reporting, and Tax)

• Manage and lead small to large size projects by incorporating continuous process improvement, change management, and distinct project phases to drive value and outcomes

• Collaborate with Leadership, PMO, and other key stakeholders to oversee the planning, execution, and delivery of projects

• Consult with business leaders and stakeholders on business requirements, establish clear goals and objectives to ensure they align with Docusign’s strategic vision

• Ensure alignment, accountability, and stakeholder engagement throughout project phases

• Coordinate and facilitate meetings on key design decisions and changes

• Build test cases and organize User Acceptance Testing with various business partners

• Be a leader and coach for the team

• Help build and maintain process documentation, training docs, and process flows

• Be an expert in Docusign products and systems and propagate knowledge to the rest of operational teams by providing guidance and sharing best practices

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree

• Experience in Quote-to-cash processes, specifically with SAAS revenues

• 8+ years of Accounting experience using Local GAAP rules

• 5+ years of process and/or project management, consulting, or related business experience

• 3+ years of people management experience

• Experience in a SAAS company that has scaled with accelerated growth or large software development organizations

Preferred

• Experience supporting Docusign Finance Business Transformation engaged in Projects

• Excellent communication skills, both written and oral

• Knowledge of process management/improvement, Lean Experience with Thinking, Six Sigma methodologies and history of improving processes

• Proficient with Google suites product, Oracle Cloud Fusion, JIRA, ServiceNow, Automation tools (RPA or Bots), and Excel

• Skilled at dealing with ambiguity in a rapidly growing and changing environment

• Effective negotiation skills

• Ability to work autonomously with minimal support

• Ability to develop strong cross-team relationships and partnerships

• Confident in working with management team members

• Technical enough to be comfortable asking questions to dig into development issues, quickly gather and synthesize information, devise a plan, get buy-in and move towards resolution

• Ability to see the big picture and wo