Certified Medical Assistant (Temp - Pacific Time)

About Boulder

Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.

We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers, behavioral health clinicians, and peer recovery specialists—who deliver personalized treatment, including medication-assisted treatment (MAT) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.

Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

Boulder Care is hiring a Certified Medical Assistant (internally referred to as a Care Advocate) for a 100% remote, temporary role with a 6-month contract.

We are looking for individuals who:

• Are authorized to work in the United States without the need for current or future sponsorship
• Reside in one of the following states: AL, AK, AZ, CA, CO, FL, GA, KS, ID, IN, MD, MI, NM, NY, NC, OH, OR, PA, TN, TX, WA, and WY
• Have two years’ experience as a Certified Medical Assistant (active CMA or equivalent national certification)
• Are interested in full-time work (40 hours a week) with a Monday-Friday schedule of 9:00am - 6:00pm Pacific Time (12:00pm - 9:00pm Eastern Time)

About Boulder
Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care. We provide Boulder patients with a fully virtual, multidisciplinary care team—including medical providers, behavioral health clinicians, and peer recovery specialists—who deliver personalized treatment, including medication-assisted treatment (MAT) and ongoing support.   Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most. Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.

About the role

The Care Advocate (CA) at Boulder Care is an important part of a collaborative team that works together to guide patients with substance use disorder throughout their treatment journey. You will serve as a passionate advocate on behalf of the participant. In partnership with the patient, you’ll navigate traditional systems to overcome access gaps, discontinuity, and stigma. 

As a Care Advocate, you will be part of an integral team that supports patients and clinicians. Your ability to form lasting, high trust relationships will meaningfully impact experience and overall success in the program.

Work from the convenience of your own home, with the occasional call and weekend coverage expected. You will be supported by a clinical team (physicians, nurse practitioners, peer recovery specialists) and technology built to support both patients and our care teams in delivering these critical services. 

Success in this role 
Patient-Facing Functions - 50%

• Complete new patient intake prep
• Schedule and complete oral fluid test visits
• Complete and schedule Medication Adherence Monitoring (MAM) visits

Administrative Functions - 50%

• Monitor incoming patient messages
• Review urine drug screen results and update chart
• Complete phone calls for any patient needs regarding care
• Communication with pharmacies for refills and authorizations
• Generate lab orders
• Support clinician with patient care (referrals, records, letters, transition of care, etc.)

Requirements for the role

• A minimum of two years experience as a Certified Medical Assistant
• Minimum of one year experience in navigating the behavioral health syste