Complex Quality Manager

Position Title:  

Complex Quality Manager

 

Pay Rate:

$89,000 - $118,600

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

 

Category/Shift:

Salaried Full-Time

 

Physical Location:

Fox Valley Container & Aurora Container Plants

Aurora, IL

 

The Job You Will Perform:

• Manage Quality Systems including Container Internal Auditing, Tracking Incidents & Credit System, Quality Management System by:
  • Training team members on each application
  • Serving as administrator of each application
  • Participate in auditing for CIA and managing processing of customer complaints
  • Analyze data reports for each application for trends
  • Develop and implement corrective action plans to mitigate negative trends
• Manage the Product Safety platform locally including:
  • Responsibility for GFSI certification (via IFS PacSecure or equivalent)
  • Ensuring compliance with food safety, customer, and regulatory requirements
  • Ensure training for employees and contractors on related product safety procedures
  • Lead 3rd party auditing by certifying body or customers
  • Ensure HACCP plans are reviewed & updated accordingly
  • Investigate and mitigate product safety complaints
  • Develop and implement corrective action plans for product safety deficiencies (either identified via 3rd party audits, complaints, or internal auditing)
• Lead problem solving and Root Cause Counter Measure (RCCM) initiatives, including development of small teams (when necessary), identification of root cause, development & implementation of corrective action plans, and tracking for sustainability
• Lead initiatives to drive improvement in quality by collaborating with other departments, promoting improvements in improving KPIs (including DPPM and Incident Rate) leading to improved customer satisfaction.
• Participate in new hire and refresher training to provide training on quality and product safety procedures
• Serve as a resource for our 80s customers through customer location visits and meetings to provide support for quality, including data collection and providing information on corrective action plans
• Participate in new item meetings and oversight of trial process

 

The Qualifications, Skills and Knowledge You Will Bring:

• 4 year degree (process engineering preferred), or equivalent experience within the corrugated industry
• 3+ years of experience in manufacturing (Lean Sigma training a plus)
• 2-3 years of experience in supervisory role
• GFSI knowledge preferred
• Strong writing skills
• Action Oriented, Customer Focus, Drive for Results, Command Skills, Process Management, Building Effective Teams, Managing Through Systems, Problem Solving, and Business Acumen