Education Program Manager

Location: Louisville, KY, Shelton, CT or North Palm Beach, FL (Hybrid)

This is a hybrid position primarily based in Louisville, KY, Shelton, CT or West Palm Beach, FL. We are committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. 

We give you a world of potential  

Computershare has an exciting opportunity for a permanent, full-time Education Program Manager to join our Computershare Governance Services (CGS) team.

A role you will love  

As the Education Program Manager, you will report to the EVP – Implementation & Technology and manage a global team of trainers and content creators. You will provide training, both remotely and onsite, to CGS’ client base globally and manage and maintain education programs, documentation, release notes and videos for CGS’ global suite of applications.

In this role, you will have an active role in publicizing new developments and features throughout the business and supporting training and knowledge-share initiatives. To achieve this, you’ll need to quickly develop a sophisticated understanding of CGS’ products and processes, and build relationships with key internal stakeholders.

There will be semi-regular travel within the US, Canada, and the UK.

Other key responsibilities include:

• Troubleshooting and ensuring seamless program delivery by communicating with program participants, faculty, and department staff
• Engaging in marketing activities for open enrolment programs, partnering with the program portfolio team and the Client Services groups to drive applications and identify participants
• Working alongside product teams to align with customer needs for custom programs
• Innovating logistical changes to program structure and design to enhance the overall participant experience
• Spec and deliver training for clients globally, either onsite or by remote desktop sharing
• Writing and publishing release notes for all CGS’ applications, based on product development timetables
• Champion the GEMS Certification Program and ensuring regional differences are taken into account
• Develop an effective relationship network with clients and service providers, as well as with colleagues worldwide
• Constantly look to improve the efficiency of internal processes and improve the quality of reporting on key metrics
• Occasional User Acceptance Testing

What will you bring to the role?

You inspire and motivate team members, set clear expectations, and provide guidance. You possess strong communication skills and can leverage your strategic thinking to align programs with organizational goals and adapt to changing educational landscapes. You create a positive work environment, foster collaboration, and recognize team members’ contributions. You can adapt to changes in curriculum, technology, and teaching methods.

You’ll also bring:

• 5+ years’ experience in learning and development and content creation
• 2+ years’ experience in people leadership
• Experience in either training or education
• Proven ability in delivering with equal competence to new students, seasoned professionals and boards of directors
• Availability to travel internationally with reasonably short notice (typically 1-2 weeks per quarter)
• Outstanding scheduling and resource management skills
• Proven ability to learn new processes and concepts quickly

Bonus points if you have:

• Experience in the governance and/or entity management sectors
• Foreign languages skills specifically in French, Spanish, and/or German
• Related university degree or professional qualifications

 

Rewards designed for you 

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you fin