Housekeeping Executive Housekeeper (Horseshoe Tunica)

Essential Job Functions:

• Direct day-to-day operation of the Housekeeping Department.
• Strategies with senior management on ways to continually improve the overall operation of the department.
• Looks for and identifies ways to create a higher level of standards and procedures.
• Responsible for enhancing and refining the departmental training program and supervisory structure. 
• Confer with supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities.
• Handles guests concerns taking corrective action as necessary.
• Inspects facilities, services and equipment and recommend changes or improvements as necessary. 
• Review and approve and/or initiate requisitions and expenditures within the scope of delegated authority. 
• Insure that expenditures remain within established limits. 
• Periodically conduct sessions with supervisors to insure proper coordination and communication of policies, standards and procedures and operational matters. 
• Prepare and/or assist in the preparation of annual budgets, capital planning and operation forecasts; prepare regular and special reports; maintain necessary records and files. 
• Establish and administer safety policies and procedures pertaining to the Housekeeping Department and assure adherence to these policies and procedures. 
• Establish objectives for each defined area and implement action plans to achieve them as specified. 
• Delegate assignments to appropriate supervisors to accomplish tasks and at the same time provide developmental potential. 
• Maintain close work relationships with other department’s managers/supervisors to promote smooth, efficient operations. 
• Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used. 
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.
• Recommend personnel changes including the hiring, promotion, demotion, and release of staff. 
• Recommend wage and salary adjustments within established limits. 
• Approve vacations and recommend leaves of absence. 
• Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability. 
• Recommend/implement incentive programs in that address reducing costs or increasing revenues. 
• Provide training, orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.
• Spends the majority of time interviewing, training, and selecting employees
• Conducts Performance Reviews
• Makes or recommends wage increases
• Makes or recommends promotions
• Provides for safety and security
• Handles employees' complaints or grievances
• Recommends disciplinary action or disciplines employees
• Plans work
• Supervises and monitors work
• Monitors legal compliance with federal, state, and gaming laws

Physical, Mental & Environmental Demands:          

• Must be able to work independently. 
• Must be able to maneuver to all areas of the hotel and casino. 
• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts. 
• Must be able to communicate distinctly and persuasively to others. 
• Must be able to lift up to 10 pounds and carry up to 5 pounds. 
• Must be able to bend, reach, kneel, twist and grip items while working at desk area. 
• Must be able to respond to visual aural cues. 
• Must be able to operate a computer, telephone and ten key adding machines.

Qualifications: 

• Four-year Hotel College degree preferred.
• Minimum of five years operations management experience in a Hotel of comparable size and quality is required.
• Minimum three years experience as a department head/division manager level or above required.
• Previous knowledge, understanding and experience in deve