294457 Service Desk Technician (Mission)

294457 Service Desk Technician (Mission)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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You will perform as a Mission Service Desk Technician supporting a 24x7 government mission. You will provide direct support for detection, isolation, and resolution of ground segment problems; and serve as first responder for all site issues.  This position requires broad of knowledge of both Windows and Linux based systems across a global environment.

Shift Work (12 hours a day 0600-1800, 1800-0600/ 2 days working, 2 days off, 3 days working, 2 days off, 2 days working, 3 days off. Repeat)

Duties

• Responsible for resolving IT hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures.
• Ensure appropriate function of hardware, software or system functional specifications. 
• Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity.
• Provides system administration for assigned infrastructure and establishes and maintains security as it relates to users.
• Supports new infrastructure projects. 
• Maintains all configuration documentation for assigned infrastructure.
• Master the steps required to effectively manage and prioritize incidents.

What You’ll Get to Do:

• Ensure that all technical baseline infrastructure is maintained at an optimal level so that customer mission needs are satisfied.
• Monitor, recognize, evaluate, and correlate system and network problems.
• Responsible for maintaining a privileged user level of access, across numerous high priority systems.
• Interface daily with government and partner country senior leadership, system operators and engineers at site and across the enterprise.
• Interpret system documentation and record problems in appropriate reporting tools.
• Support after action activities, by collecting data which describes the environment at the time of the failure.
• Serve as a single point of contact for monitoring, troubleshooting, and anomaly resolution.

• Restart system services as needed.
• Restart system hardware as needed.
• Escalate problems to Tier 2 level as required, notifies mission director if priority or severity necessitates.
• Coordinate with any required resources across the enterprise to resolve operational issues.
• Work with other 24x7 ground segments across multiple locations providing enterprise level maintenance support, with high customer visibility into all actions and response.

You’ll Bring These Qualifications:

• Active TS/SCI with Poly required.
• Must have a current DODI 8570.01-M IAT Level II Certification, Security+ Certification.
• AA Degree in a related technical discipline and relevant experience supporting enterprise operations or 3-5 years related experience in lieu of education requirement.
• Excellent communication skills ensuring effective and accurate exchange of information across a multi-location enterprise, with customer visibility into crew-based actions and response.
• Must be able to work a non-standard work week, weekends, and holidays; 12-hour shift work expected in support of 24x7 operations.

These Qualifications Would be Nice to Have:

• System administration experience to include UNIX, Linux, and Windows platforms
• Experience with virtualization technologies and software such as VMware
• Knowledge and understanding of Enterprise Management Systems to include HP OpenView, and CA based Concord. 

What We Can Offer You:

- We’ve been named a Best Place to Work by the Washington Post.

- Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

- We offer competitive benefits and learning and development opportunities.

- We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

- For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

 

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range: There are a host of factors that can infl