Disaster Recovery IT Technology Senior Specialist / Expert (f/m/d) in SAP Enterprise Cloud Delivery

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. 

 

What you`ll do: 

We are looking for experienced SAP application technology experts with a passion to optimize implementing standardized processes to provide Disaster Recovery systems to our customers. This includes developing automation of cloud deployment and operations as well as co-innovating with customers and other SAP teams to setup first time builds of new SAP solutions in the ECS portfolio.  
  
The Role:  (this position is located in Newtown Square, PA)
As Disaster Recovery IT Technology Senior / Expert Consultant 

• Responsible for Designing and Implementing Automation Workflows for consistent deployment of Disaster Recovery systems including database and filesystem replication and preparation of network routing.  

• Lead and execute first-time builds of Disaster Recovery for new solutions in the ECS portfolio as a combination of hands-on work and coaching of more junior colleagues.  

• Participate in the evaluation of new virtualization and platform technologies such as VMware or public IaaS solutions like Amazon Web Services, Google Cloud Platform or Microsoft Azure and support troubleshooting of exceptional cases in a 3rd level support role.  

• Create knowledge transfer and technical documentation, including technical operational concepts, process flows, and guidelines will also be part of your role.  

• Collaborate and align new concepts with international teams from within the organization and outside to ensure excellent customer satisfaction. 

 

 

What you bring: 

• Solid hands-on know-how with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE).  

• Previous experience in installing and configuring SAP technology-based systems.  
  Experience with Linux and Windows operating systems. 

• Basic know-how around database and filesystem replication and preparation of network routing. 

• Capacity to continuously acquire new knowledge in an independent, proactive way. 

• Communication with customers on technical and operations topics, ability to handle escalated customer cases. 

• Willingness to work on weekends and on on-call shifts as required 

• Very good English language skills 

 

Meet your team 

Within the Customer Services and Delivery (CS&D) board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP’s private cloud offering. Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by hyperscalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS). ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection. Services are delivered from all regions (EMEA/MEE/AMER/APJ) having a strong international focus and cultural diversity. 

The ECS Delivery Technical Operations teams run the HANA Enterprise Cloud and are responsible for the operation of OS, Databases and Applications as well as to provide 24/7 support for our customers. Within this organization, the Applications Technical Area is responsible to define strategies to maintain the lifecycle of the applications, to ensure readiness of operational processes for our service teams and to provide hands-on support in escalated or complex cases. Most importantly our team members are an essential part of the ECS Outage Response teams, providing 24/7 support follow the sun from our locations in APJ, EMEA and North America. 

 

As a technical area we are covering those tasks across all service aspects like system build, monitoring & alerting, incident & problem management updates/upgrades, configuration changes etc. and act as a bridge to other teams in ECS like portfolio planning, service engineering, security. 

 

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Bring out your bes