Sr Manager, HR People Partner

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.

Key Responsibilities and Deliverables

HR Business Partnership

• Serve as a strategic HR partner and trusted advisor to leaders across Product, Engineering, and other North America business functions.
• Lead, coach, and support the North America HR Business Partner team through a player-coach model, balancing hands-on partnership with team leadership.
• Align people strategies with business objectives, operational priorities, and evolving organizational needs.
• Provide guidance on talent management, workforce planning, employee development, team effectiveness, and organizational design.
• Support business planning discussions by providing workforce insights, talent recommendations, and practical people solutions.
• Partner with leaders to address team performance, engagement, retention, and capability needs.
• Collaborate with People Team Centers of Excellence to implement enterprise talent, rewards, learning, engagement, and employee experience initiatives.

Organizational Effectiveness and Change Support

• Support organizational design, restructuring, and transformation initiatives within assigned client groups.
• Partner with leaders to assess team effectiveness, identify opportunities for improvement, and implement solutions that support business priorities.
• Help leaders navigate change through thoughtful planning, communication, stakeholder engagement, and leadership alignment.
• Facilitate team discussions, workshops, and leadership planning sessions as needed.
• Translate people strategy into practical, scalable solutions that support high-performing teams in a fast-paced FinTech environment.
• Support organizational effectiveness initiatives that improve clarity, accountability, collaboration, and execution.

Employee Experience and Engagement

• Support employee engagement efforts, including surveys, focus groups, listening sessions, and feedback programs.
• Partner with leaders to interpret engagement and retention insights and develop meaningful action plans.
• Collaborate with Talent Acquisition, Total Rewards, Learning and Development, and other People Team partners to enhance the end-to-end employee experience.
• Identify opportunities to streamline processes, remove employee pain points, and improve consistency across North America teams.
• Monitor and report on key employee experience metrics, using insights to inform recommendations and continuous improvement efforts.
• Advocate for practices that foster an inclusive, engaging, and values-led work environment.

Talent Management and Workforce Planning

• Lead and support workforce planning activities, talent reviews, succession discussions, and organizational capability planning.
• Partner with leaders to identify skills gaps, development opportunities, and talent risks.
• Collaborate with Talent Acquisition on h