CUSTOMER SERVICE SPECIALIST - 40046100

Requisition No: 852133 

Agency: Commerce

Working Title: CUSTOMER SERVICE SPECIALIST - 40046100

 Pay Plan: Career Service

Position Number: 40046100 

Salary:  $34,000 

Posting Closing Date: 05/30/2025 

Total Compensation Estimator Tool

Job Title: CUSTOMER SERVICE SPECIALIST - 40046100

Job Title: CSL - CAREER SERVICE SPECIALIST

Requisition Title: CSS – Career Service Specialist  

JOB TYPE: FULL-TIME

POSITION LOCATION: Greater Fort Lauderdale

 

Our Organization and Mission:

Florida Commerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at Florida Commerce for positions that fit their skill sets. 

 Florida Commerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.  (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)

Let our mission become yours. To find out more about us, click on the link: http://www.floridajobs.org/ 

 

The Work You Will Do:

This position performs professional and administrative work in a workforce career center setting, providing services to job-seekers and/or employers. Activities include the ability to interview and assess customer needs, job skills, education, knowledge, and abilities, and assist customers in registering as appropriate. Provide instructions and assistance to customers utilizing services, systems, and information available in the Resource Room, along with other related computer data and programs. Refer customers to job openings, training opportunities, and other employment-related services as appropriate.  Provide labor market information, orientation schedules, and/or other employment-related subjects and refer customers to supportive services as appropriate.  Performs work and records activity and customer information in the One Stop Management Information System as needed. Assist in providing individual employment counseling services in a One-Stop Center using standardized counseling techniques which will assist customers. Performs other related duties as required in a "seamless" service delivery system

 

The Difference You Will Make:

You will assist in helping Broward County residents obtain wages to be self-sufficient and sustainable through training and employment. The Employment Security Representative II is a member of the Florida Commerce team with CareerSource Broward. Florida Commerce is a fast-paced work environment in which critical thinking and prioritizing are a must. 

 

How You Will Grow:

Florida Commerce encourages its employees to constantly innovate and seek efficiencies. Training is made available throughout the year and on request with our Office of Human Resources Training and with our Division of Workforce Training Unit. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaborative