Manager, Strategic Business Analytics

9002 - Carmax Auto Finance - 225 Chastain Meadows Ct NW, Kennesaw, Georgia, 30144

CarMax, the way your career should be! 

About this job

The Manager, Strategic Program Management at CarMax Auto Finance (CAF) is responsible for supporting the discovery and delivery of a suite of products that are valuable and usable for the CarMax Auto Finance business and feasible to implement from a technology and business point of view.  In this role, you will have the opportunity to work with and support different teams in the discovery and creation of next generation tools and processes to provide a better experience to CAF customers and associates - positioning CAF as a best-in-class Auto Finance company.  In this role a candidate will support large scale product work, executing aligned with the vision, strategy, confirming the user experience and validating performance metrics of the product.  In addition, ensuring product goals are aligned with the broader program strategy and identifying contingencies that affect other products.

Manager, Strategic Business Analytics

CarMax Auto Finance, Kennesaw, GA

Purpose

CarMax Auto Finance is seeking a manager to join the Strategic Planning and Delivery (SP&D) Business Analyst team where you will be a manager of a high functioning agile team supporting a fast-moving array of business and technical partners. This will include partnering with the business and IT owners to refine our user story cards, write and track business requirements, and be able to present them to the technical team.  Our Business Analysts excel at teamwork and are comfortable building relationships and interfacing with both technical and non-technical resources.   They are the analytical authorities at CarMax.  As a manager on this team, you will coach and lead analysts to apply analytical rigor to CarMax’s proprietary, industry-leading data, to formulate and test theories about specific business areas and do the same yourself.  You will leverage your insights in combination with advanced analytical techniques to develop analysts to be the best that they can be.   The ability to self-organize and multi-task in a highly collaborative team environment and to effectively manage and engage a team is a must for this role.

What you will do

 Business Requirements Analytics and Analysis

• Oversee the ongoing maintenance of methodology, business requirements techniques, templates, etc. to train the team to support quality business requirement gathering, writing, and tracking capabilities.
• Manage the effort to elicit an understanding of the business need and guide the team to write effective business requirements that technology can utilize to design and code to support company change initiatives and partnership with project /delivery managers to align strategic direction and the requirements thru to delivery.
• Proactively identify problems and opportunities and work collaboratively with the team to develop and propose solutions to business owners or the technology team.
• Collaborate and partner with Program Managers, Project Managers, Delivery Managers, Designers, and Developers throughout the discovery, design, and development process.   In addition, track and report out on requirements requested vs. implemented, initiative status updates, job aid documentation, training communication needs, and return on investment (ROI) tracking.
• Support the team in translating operational requirements and behavioural expectations into automated requirement capabilities to enhance the drafting of initial user acceptance testing test scripts and job aid updates needed.
• Personally draft or oversee drafting of initial test scripts for UAT and post go-live to ensure requirements are effective and utilized by associates.
• Manage maintaining an inventory of requirements to draw from, compare, etc.
• Post initiative delivery, determine if ROI projections occurred, such as performing screen function/use testing and transcribed analytics to understand themes.
• Conduct exploratory analysis and specific interaction analysis for various stakeholder needs and develop analytics and reporting to support tracking of existing requirements and continuous monitoring to help drive key decisions and training needs.
• Ensure the team has the tools needed to deliver quality and efficient work and to support partnership interactions: such as LeanKit, Dashboards, etc.

ROI

• Manage the process to create, calculate, and document the ROI of each initiative, assist with creating business cases and ensure status reporting.
• Work collaboratively with business partners to track ROI through initiative execution and deployment