Senior Client Advisor - Rodeo Drive

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. 

 

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

A Senior Client Advisor for our Rodeo Drive Boutique. This role will be a key team member in contributing and developing to the store business through achieving sales goals, excellent clienteling and all KPI goals (conversion rate, cross selling, AVT, upselling). The role offers based pay plus comission. 

 

Key Responsibilities:

 

Client Centric Activities:

• Strong product knowledge
• Master the Client Journey – sets a precedence and example to the Client Advisors
• Create and maintain strong client relationships
• Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
• Deliver the Valentino Couture Service in an impeccable way in al product categories and through every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Focus on development and retention of existing clients, recruitment of new and potential ones
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments
• Achieves above the average store’s sales and business KPI’s in partnership and One to One appointment routine
• Escalates any client issues to Team Manager (if applicable) or Store Manager/Director

 

Merchandise and Visuals:

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures.
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
• Communicates with Team Manager (if applicable) or Store Manager/Director on preventing product shortage

 

Team:

• Mentors client advisors and new hires on Client Journey and product knowledge
• Proactively participates in team meetings and trainings by sharing best practices, sales objectives
• Communicates to Team Manager (if applicable) or Store Manager/Director on any ideas on trainings, client engagement activities

Operations:

• Knowledge and understanding of company policies an