Optometry Patient Specialist

REPORTING RELATIONSHIPS 

Position Reports to: Optometry Clinic Manager

Positions Supervised: N/A 

POSITION PURPOSE 

This is a client-facing position where strong personal connections with new people are made daily. A successful candidate will optimize patient satisfaction by providing a warm and inviting experience. This role will play an important part in the success of the patient’s overall experience. Spanish speaking is highly preferred. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES 

1. Essential Functions and responsibilities
   1. Provide a warm welcome to patients and visitors, in person or on the telephone.
   2. Protects patients’ rights by maintaining the confidentiality of personal information.
   3. Exhibits a professional and positive demeanor and is flexible in accepting work assignments as assigned by their supervisor. 

1. Essential Functions (A successful candidate will fulfill any or all off the primary responsibilities listed below based on clinic needs and supervisor assignments)
   1. Dispensary
      1. Order, dispense, repair and adjust eyeglasses and contact lenses.
      2. Assist and educate patients in the selection of frames, contact lenses and lens enhancements based on the patient's specific needs.
      3. Process eyeglasses and contact lens orders, which include pricing, measuring, collecting money, coding, and documenting patient charts.

1. Repairs and adjusts eyeglasses while ensuring patient satisfaction.
2. Manages inventory of contact lenses, eyeglass frames, accessories, tools, and office supplies.
3. Maintain clean, organized, and stocked eyeglass displays.
4. Perform frame assembly and repair, frame adjustment and lensometry.

1. Examination
   1. Obtain and record accurate patient history, including chief complaint, past ocular history, personal medical, family, and social history, systemic, medications, and allergies. 
   2. Measure visual acuity at a distance and near, utilizing appropriate tests for age and education, and record accurately, including the use of pinhole testing when indicated.
   3. Perform entrance testing including lensometry, tonometry, autorefractor, confrontation visual field, pupil testing, and EOM testing.
   4. Perform basic slit lamp examination.
   5. Perform ancillary testing including corneal topography, visual field testing, OCT, fundus photography, and color vision testing.
   6. Scribe for doctors and student doctors.
   7. Provide language interpretation for patients
   8. Assist the doctors and student doctors with minor procedures, vision therapy, or any other tests or procedures assigned by the doctors, or supervisor(s)
   9. Stock examination rooms in assigned areas and ensure current medication expiration dates.
   10. Disinfect and maintain examination rooms.
   11. Teaches new contact lens wearers how to insert, remove, clean and care for lenses.
   12. Work with pharmacies to submit and verify prescriptions.
2. Reception
   1. Provide office support by answering incoming calls, scheduling appointments and checking in patients for appointments.
   2. Contact insurance companies to verify benefits, obtain authorizations, submit claims, and ensure accurate processing of claims.

1. Collect pay