Regional Director of Operations - CCR

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

The Regional Director of Operations (RDO) is integral in supporting the Regional Vice President with division strategy and achieving divisional goals. The RDO will work closely with Finance and HR teams while championing continuous improvement initiatives to enhance operational efficiency and effectiveness.  Leads and manages the Continuous Improvement and Client Performance Managers in a Region.  

Key Job Responsibilities

People:  

• Collaborate with HR team to support workforce planning, recruitment, and employee development.
• Partners with Finance and HR teams to plan and facilitate regional business review meetings and monitor the execution and results of action plans.
• Assist the Regional Vice President in developing and implementing division strategies and goals.
• Identify and implement process improvements to enhance productivity and efficiency in support of keeping team members motivated and effectively engaged.  
• Analyze operational data and provide regular performance reports to the Regional Vice President to track employee performance.  

Safety:

• Reinforce all company safety programs and ensure safety of all employees through a clean and safe working environment by meeting company compliance standards for safety; including the use of personal protective equipment.  
• Monitor all safety programs and related reporting to guide leaders on best practices to eliminate safety issues in the region. 
• Ensures facilities and equipment are in good working order and ready to meet production demands. 

Customer Service: 

• Lead and manage Regional Client Performance Manager. 
• Assist with strategic projects, participate in Continuous Improvement initiatives led by the Store Operations team.
• At the region level actively engage with the Continuous Improvement team to improve employee and business performance and to ensure operational consistency.
• In Partnership with regional leaders assist with the service excellence culture and build plans to deliver consistent execution of the WOW (Wow Operating Way) in all locations.  Regularly monitor the evaluation process for shop performance to ensure teams are following standard operating processes as part of a systematic onsite assessment. 
• At the regional level partner with  Regional leaders and the Performance Manager to set regional goals for meeting Client Performance Goals.  

Growth:

• Lead and manage Continuous Improvement Manager (CIM) for regional operations. 
• Lead initiatives focused on continuous improvement, utilizing methodologies such as Lean and WOW Operating Way. 
• Assist the RVP in developing and implementing division strategies and goals.
• Contribute insights to enhance operational effectiveness and align with corporate objectives.
• Assists RVP Oversee daily operations, ensuring compliance with company policies and operational standards.
• Partner with Finance to develop budgets, monitor financial performance, and drive cost-effective practices.
• Lead initiatives focused on continuous improvement, utilizing methodologies such as Lean and WOW Operating Way. 
• Foster a culture of innovation and operational excellence across the region.
• Serve as a p