ServiceNow support officer

<h4><strong>Overview:</strong></h4><p>We are looking for a <strong>ServiceNow Support Officer</strong> with hands-on functional experience to ensure smooth platform operations and enhance user experience for our client. This role combines <strong>user support</strong>, <strong>platform configuration</strong>, and <strong>functional consulting</strong>, focusing on maintaining and improving existing ServiceNow modules such as <strong>ITSM, Incident, Change, and CMDB</strong>.</p><h4><strong>Key Responsibilities:</strong></h4><ul><li><p>Provide first-line and ongoing <strong>user support</strong> to ensure smooth ServiceNow platform usage.</p></li><li><p><strong>Manage tickets</strong>, user permissions, and access controls in line with company policies.</p></li><li><p>Configure and maintain existing ServiceNow modules (<strong>ITSM, Incident, Change, CMDB</strong>) to meet evolving business needs.</p></li><li><p>Collaborate with internal teams and stakeholders to gather requirements and translate them into ServiceNow solutions.</p></li><li><p>Monitor and report on system performance, usage, and user satisfaction.</p></li><li><p>Troubleshoot and resolve functional issues while ensuring minimal disruption to business operations.</p></li><li><p>Create and maintain <strong>documentation</strong>, <strong>reports</strong>, and <strong>dashboards</strong> within ServiceNow for performance and compliance tracking.</p></li></ul> <h3>Requirements</h3> <h4><strong>Requirements:</strong></h4><ul><li><p>Proven experience as a <strong>ServiceNow Support Officer</strong>, <strong>Functional Consultant</strong>, or <strong>Implementer</strong>.</p></li><li><p>Solid understanding of <strong>ServiceNow ITSM</strong>, including <strong>Incident</strong>, <strong>Change</strong>, and <strong>CMDB</strong> modules.</p></li><li><p>Experience in <strong>user support, ticket management, and reporting</strong>.</p></li><li><p>Strong analytical and problem-solving skills with attention to detail.</p></li><li><p>Ability to communicate technical information clearly to non-technical users.</p></li><li><p>Experience configuring and maintaining ServiceNow workflows and permissions.</p></li><li><p>Relevant <strong>ServiceNow certifications</strong> (preferred but not required).</p></li></ul><h4><strong>Preferred Qualifications:</strong></h4><ul><li><p>Experience with ServiceNow administration, scripting, or basic development.</p></li><li><p>Knowledge of ITIL principles or IT Service Management best practices.</p></li><li><p>Familiarity with integrations and automation within ServiceNow.</p></li></ul><p>💬 <strong>We’d love to hear from you!</strong><br/>If you’re passionate about helping users get the most out of ServiceNow and enjoy improving processes through smart configuration and support apply today and join a dynamic team at the <strong>European Institutions.</strong></p><p></p>