Senior UX Designer

ConnectWise is the world's leading software company dedicated to the success of IT Solution providers. As a company our vision is to power a thriving IT ecosystem that transforms what's possible for SMBs. How we do this is by empowering IT solution providers with unmatched software, services, and community to achieve their most ambitious vision of success

ConnectWise provides a work environment where each colleague is valued for their perspectives, skills and talents, is treated respectfully, can communicate openly and is encouraged to develop to their full potential as a contributor to the success of the company and the communities we serve. We value our colleagues and offer a competitive benefits package including medical, retirement investment plans, flexible time away, community volunteer opportunities, master’s assistance program and colleague recognition programs.    

 

General Summary:

The Senior UX Designer is responsible for creating and improving the organization’s suite of web applications by facilitating the UX design process. This role works in partnership with the Product Management teams to create superior, high-quality, and innovative user experiences across multiple platforms for partners.

Essential Duties and Responsibilities:

• Provides support to cross-functional teams, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Guides product teams to understand our partners and their needs through market analysis, customer research, and feedback
• Collaborates with product managers, engineers, architects, and designers to understand the product requirements and enhance user experience
• Embeds design-thinking processes around user research, rapid prototyping, testing, and iteration
• Maintains design consistency, defined patterns, and interaction design
• Designs and make recommendations on workflows and wireframes to prototypes
• Ensures all design deliverables are completed on time and accurately
• Builds comprehensive design portfolio displaying recent user-centered design work
• Proposes design and user experience improvements based on data and testing results
• Drives data-based decision-making, while viewing problems from a data-driven perspective
• Facilitates the UX design process from research all the way through to high-fidelity design and prototype
• Works cross-functionally from early ideation to ongoing discovery, and validation utilizing data-driven metrics
• Collaborates with scrum teams to create a superior user experience for products across multiple platforms

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to manage large projects and processes independently with limited supervision
• Recognized subject matter expert of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business and partner requirement
• Strong written and verbal communication skills
• Strong team player with the ability to build positive and collaborative relationships
• Proficient skills in user-centered design, UX research, UX strategy, and interaction design
• Strong knowledge of design tools such as Figma, Axure, Balsamiq, or equivalent
• Advanced problem-solving skills with a balanced approach towards aesthetics and usability
• Strong knowledge of user testing tools like Maze

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
• 6+ years of relevant experience
• Experience with Agile based project execution

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• 0-10% travel may be required

 

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or pare