Network Security Engineer

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals dedicated to service, we invite you to apply online today.

This position offers a flexible hybrid work arrangement, allowing employees to balance in-office collaboration with the benefits of remote work. We provide the necessary tools and technology to ensure seamless productivity, whether you're working from home or the office.

SUMMARY:
Implements, configures, monitors, and manages the internal network environment to ensure operational availability and security. Accountable for the day-to-day health and performance of the network and network security. Accountable for all stages in asset management lifecycle of network infrastructure and network security devices. Accountable for creating and maintaining comprehensive documentation such as network diagrams and data flow diagrams. Accountable for maintaining secure and stable release levels. First point of response to all network infrastructure and/or network security related incidents. Collaborate with staff and vendors on network access, changes or day-to-day support. Ensures all requests or issues are resolved within defined service level requirements or report aged items to management for escalation. Ensures the enterprise networks are secure and maintained with up to date information, only altered through applicable change control processes, and ensures effective experiences are delivered through technology. Serves as escalation for complex changes and issue resolution. Assist with Enterprise Technology and Credit Union wide projects. Builds strong and productive relationships with all staff, ensuring that Enterprise Technology is positioned as a business enabler and trusted partner. In-person work will fluctuate with demand. At times, work that does not require in-person presence may be done remotely. The ability to handle a wide range of technical tasks is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential duties and responsibilities of this position include the following.  Other duties may be assigned.   (Remote Capable Yes/No/Partial)

Solutions Development – (Partial)

• As requested, assistance with the implementation, support, and transition of strategic business initiatives and ensure that the credit union chosen technologies are secured and operating as efficiently as possible during and after implementation

• Facilitate collaboration between business units and technologies

• Facilitate continuous improvement strategies through the use of existing and new technologies

• Collaborate to ensure on-time delivery of all projects, regardless of project leadership

• Report on aged projects, or projects in danger of missing targeted delivery dates

Solutions Delivery – (Partial)

• Issue logging for all service requests, changes or issues

• Follow procedures for defined Ticket flow, response, escalation to maintain SLA’s for the credit union’s enterprise technologies

• Continual review of checklist and tools, tickets, etc to ensure continued health of supported applications

• Issue resolution and preventative actions for all network infrastructure

• Assist credit union personal with general use of network solutions as applicable

• Tier 2 and 3 End User Support for infrastructure (face to face as necessary)

  • VPN Connectivity

  • IDF Equipment at all locations – aka “IT Closet”

    •  (UPS/PDU/Data and/or Voice Switches/Routers/Firewalls/AP’s/etc)

  • 3rd Party Vendor Point of contact/support

• Tier 1 and 2 support for connectivity of enterprise technology and Vendor and/or End User Support

• Management of network infrastructure supporting network and communications for the credit union

  • WAN/LAN Management, Hosting, Availability and Monitoring of Telecom Infrastructure (Data and/or Voice Switches/Routers/APs,SD-WAN,VPN,Cellular,Fiber,DSL,SIP)

  • Internet Proxy (access) Management and Hosting

• Ensure Daily Checklist are applied and reviewed to ensure optimal operation of infrastructure and application support

• Provide solution delivery education to team members

• Maintain latest releases for all network infrastructure

• Change control creation, presentation, implementation and transition to ongoing operations

• Network Infrastructure Asset Lifecycle Management – asset inventory, receiving, imaging, deployment, cleaning, moving, maintain spares, decommission, destruction and disposal

• Documentation of al