Lead Control Management Officer - Enterprise Complaints, Remediation and Loudspeaker

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About this role:

Wells Fargo is seeking a Lead Control Management Officer within the Chief Operating Office (COO) Enterprise Complaints, Remediations and Loudspeaker Control team. The responsibilities of this role will include risk identification and assessment, control and issue management, control design and evaluation, control reporting and governance, and other control programs. In addition, this role also includes designing controls in partnership with business owners, including effectiveness measures, implementation support, validation of effectiveness post implementation; and controls evaluation based on defined triggers.

In this role, you will:

• Lead complex initiatives designed to mitigate current and emerging risks with broad impact Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area

• Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies

• Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area

• Develop and implement risk monitoring and risk reporting processes and controls

• Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies

• Lead Control Management project or virtual teams

Required Qualifications:

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years of experience supporting the Issue Management Lifecycle, including issue identification, root cause analysis, corrective action development(tracking/monitoring) and implementation

• 3+ years of experience identifying, assessing, evaluating, documenting and reporting effective controls, control procedures and control gaps, to mitigate and support operational and compliance risk

• 3 + years of experience conducting comprehensive Risk and Control Self Assessments (RCSA), including risk identification, evaluating, and designing controls, performing impact assessments, identifying control gaps, and implementing effective risk remediation strategies

• Preferred experience in audit, regulatory compliance, operational risk, or risk management, or a combination, within the banking or financial services industry

• Excellent verbal, written, and interpersonal communication skills

• Ability to be flexible, work independently with minimal supervision, prioritize work, take initiative, meet deadlines, achieve goals, work under pressure, adjust plans quickly to meet changing business needs in a large, structured enterprise environment

• Ability to quickly learn business operations/processes and assimilate information from multiple sources, gather and interpret data, and apply independent judgment to transform ambiguous information, ideas, or problems into well-defined, plans and actionable solutions.

• Ability to collaborate and influence effectively across all business and functional levels, building and developing strong partnerships while contributing as a team member resource.

Job Expectations:

• This position offers a hybrid work schedule

• Ability to travel up to 5% of the time

Relocation assistance is not available for this position

Locations:

800 S Jordan Creek Pkwy. West Des Moines, IA

400 S Tryon St. Charlotte, NC

This position is not eligible for Visa Sponsorship

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