Program Manager Digital Patient Services - Branded

Job title: Program Manager Digital Patient Services - Branded

Location: Morristown NJ

About the Job

We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world.​

At Sanofi, we are driven by our commitment to advance patient health through scientific innovation. As a major pharmaceutical producer, our dedication goes beyond drug development, ensuring our therapies are accessible and affordable for all. E.D.G.E., a team within Sanofi General Medicines, is on a mission to revolutionize how we support patients through Managed Patient Programs (MPPs). We recognize that globally, manufacturers (pharma, device, and distributors) spend $5Bn annually on patient programs with an activation rate of the available patient population of only 3% due in large part to the branded approach, lack of awareness, and limitation that a patient can only be offered the program via a healthcare provider. Building on our learnings, we are leading the reinvention of MPPs, whether financial assistance (PAPs), patient education (PSPs), or combined programs (CPPs), leveraging innovation, technology, and data-generated insights. The MPP transformation initiative is closely related to our team’s broader ambition to decentralized healthcare and provide care to patients, loved ones and the larger care team always putting patients at the center of the ecosystem. The transformation we are operating covers 60+ programs across 30+ countries with activities pre- and post-launch. We have set ambitious goals: 90% patient consent and enrolment after HCP referral, 60% program completion rate.

Position Overview:

As a Program Manager within Sanofi's E.D.G.E. team, you will play a pivotal role in transforming our Managed Patient Programs (MPPs) to significantly improve patient access and outcomes across our global healthcare ecosystem. You will lead the coordination of all MPP activities, help bridge and create cohesiveness of activities and people at global, local level across several Key and International markets and with BrightInsight, our partner. This position requires a passionate individual who can bring positive energy, transparent communication, and structured program management to both internal and external stakeholders, ultimately contributing to our broader mission of advancing patient health through the miracle of science. Your proactive approach to identifying opportunities, solving complex challenges and connecting people together to find solutions and mitigate risks will be critical to being successful in this role.

Main Responsibilities:

Leadership:

• Foster a positive and transparent work environment that encourages proactive problem-solving and innovation

• Drive accountability through clear goal setting and empower teams to achieve program objectives

• Lead by example in promoting open communication and building trust across organizational boundaries

• Demonstrate resilience and adaptability in managing complex program challenges

Operational Management and Oversight:

• Develop and maintain comprehensive program plans, ensuring clear milestones, deliverables, and resource allocation

• Implement robust governance frameworks to monitor program health and drive decision-making

• Proactively identify and mitigate risks through structured assessment and contingency planning

• Establish and track KPIs to measure program success and drive continuous improvement

Cross-functional Collaboration:

• Build and nurture strong relationships with both internal stakeholders and external partners

• Facilitate effective cross-functional teamwork to ensure alignment and program success

• Create an environment that promotes knowledge sharing and collaborative problem-solving

• Drive consensus and resolution across diverse teams and organizational cultures

Communication:

• Establish clear communication channels and prot