Customer Project Representative

 

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.  

Summary

The Customer Project Representative coordinates and oversees moderately complex customer projects, primarily those classified as Level 1, 2 and 3 projects. Ensures alignment across various functional areas to meet critical objectives under tight timelines. Develops and monitors comprehensive work plans covering schedules, milestones, expenditures, and budget estimates and variances.

 

As a Customer Project Representative, you’ll learn to manage projects that bring new electric services to homes, businesses, and communities across the state. This role combines technical design, customer collaboration, and project coordination to ensure every installation meets our high standards for safety and reliability. The Customer Project Representative is a vital part in shaping Arizona’s energy infrastructure while building strong relationships with customers and partners.      What your day would be like

• Complete APS Customer Project Training and gain hands-on experience through on-the-job training.
• Manage projects involving new services, power extensions, and commercial developments from planning through close-out.
• Collaborate with customers, developers, municipalities, and internal teams to define scope and design solutions.
• Prepare project drawings, work authorizations, and cost estimates; communicate charges and present invoices.
• Coordinate construction schedules, inspections, and compliance with APS standards and safety codes.
• Maintain accurate project records and close out jobs upon completion.

Who we’re looking for

• Strong organizational and project management skills with attention to detail.
• Ability to build trust and collaborate effectively with diverse stakeholders.
• Problem-solving mindset and willingness to learn and adapt in a fast-paced environment.
• Commitment to safety, reliability, and delivering excellent customer experiences.
• Desire to contribute to APS’s mission and embrace innovation for a sustainable future.

 

Minimum Requirements

• A Bachelors degree in Business Administration, Construction Management or other job-related field from an accredited college or university plus three (3) years experience in project management, utility construction, customer facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields.
• Or, Associates degree plus five (5) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related fields.
• Or, high school diploma/GED plus seven (7) years experience in project management, utility construction, customer-facing roles involving scope definition, timeline coordination, budget management and stakeholder engagement and/or other job-related field.
• Valid Arizona Drivers License.

 

Preferred Special Skills, Knowledge or Qualifications:

 

• Experience in electric utility industry and customer-facing roles.
• Ability to adapt and respond to a variety of stakeholders. Ability to manage complaints, negotiate and problem-solve.
• Business planning and project management skills.
• Proficiency in Windows, Word, Excel, CC&B, GIS, Maximo, Primavera and other work order/project management tools.
• Analytical skills for evaluating project variables.
• Basic electricity knowledge, drafting/CAD experience and completion of college-level Algebra.
• Strong interpersonal, verbal and written communication skills. 

Major Accountabilities

1) Successfully completes the APS Customer Project Training, including on the job training (OJT).

2) Manages moderately complex projects, typically involving new services, power extensions of moderate scope, multi-family developments, and commercial customers. Oversees all phases of the project from planning and design through construction, energization and close out.

3) Collaborates with customers, developers, internal departments and municipalities to assess needs, define project scope and obtain necessary plans, maps and drawings. Determines facility layout in consultation with customers, municipality liaisons and internal Planning and Operations teams. Resolves routine problems, keeps stakeholders informed, and fosters strong working relations