Associate Director, Compliance & Reporting

JOB TITLE

Associate Director, Compliance & Reporting

LOCATION

Worcester

DEPARTMENT NAME

Office of Financial Aid

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

Primary responsibility will be to ensure that the Office of Financial Aid complies with federal, state, and institutional policies; maintain communications with other departments on and off campus; participate in professional organizations; and counsel students and families. Responsible for managing all federal, state, institutional, and private financial aid surveys by running reports, submitting results, and communicating information to the Director (i.e., FISAP [Fiscal Operations Report and Application to Participate], US News & World Report, Common Data Set, IPEDS [The Integrated Postsecondary Education Data System], etc.). Manage compliance and training within the office and financial aid programs. Manages front-line financial aid counselors (2)

JOB DESCRIPTION

Supervise and manage the front-line aid counselor team members (2) by:

• Delivering timely and relevant feedback to employees regarding their performance.
• Maintaining the weekly schedule for the walk-in office and other frontline duties.
• Reviewing time-off requests for all employees and timesheets for all financial aid counselors.
• Providing or coordinating appropriate training and professional development opportunities for all staff.
• Working with individual employees to set annual goals through the performance review process.
• Ensuring excellence in customer service to all internal and external constituents.

Primary responsibility will be to ensure that the Office of Financial Aid complies with federal, state, and institutional policies by:

• Being primarily responsible for Title IV Compliance oversight and management.
• Providing management oversight for major projects including, but not limited to: COD Reconciliation, Satisfactory Academic Progress, and Return to Title IV.
• Monitoring communications from the Department of Education and professional agencies to stay abreast of current regulations, policy guidance, and best practices, as well as identifying and reporting related impacts.
• Regularly reviewing system functionality, regulatory compliance, and consistency of regulatory applications using internal audits; assisting with the A-133 and state audits.
• Regularly conducting internal reviews and effectively communicating findings and TIV compliant recommendations to the Executive Director and relevant points of contact.

Serve as liaison and contact person for providing data to all internal and external survey partners by:

• Being responsible for managing all federal, state, institutional, and private financial aid surveys by running reports, submitting results, and communicating information to the Director (i.e., FISAP, US News & World Report, Common Data Set, IPEDS, etc.).
• Being responsible for creating year-end reports for all awarded federal, state, institutional, and private financial aid funds during the fiscal year.
• Assisting in the preparation of necessary reports to the institution, agencies of state and federal government, and donors and sponsors of funds.
• Managing and overseeing the reconciliation process of auditing awards by running and disseminating reports to awarding directors on a weekly basis.

Collaborate with other team members in the office by:

• Preparing informational literature indicating sources of aid, application dates, procedures, and policies of the institution.
• Assisting in training new team members and being available to answer questions; promoting effective communication and change management while making recommendations for compliance excellence, training, and efficiency.
• Managing and maintaining the Standard Operating Procedures and providing regulatory updates to internal staff.
• Providing direct operational support to the Executive Director; ensuring that all financial aid functions are performed efficiently, effectively, and in accordance with all State and Federal regulations; and performing related work as required along with other team members.

Collaborate with other offices on campus by:

• Working with the Admissions Office on financial aid awards to freshmen and transfer students; assisting with financial aid packaging as needed.
• Interacting with the Bursar’s Office, students, and parents to assist in reconciling students’ charges and credits.
• Developing and delivering training materials on Federal Student Aid processes, rules, and regulations in order to fill knowledge or complian