Clinical Intake Coordinator Occupational Medicine

***Clinical Intake Coordinator Occupational Medicine Sharonville Full-time *

Make a difference every day as a Clinical Intake Coordinator for TriHealth's Sharonville Occupational Medicine location. Join a compassionate, servant led team committed to excellence in patient care service while working in a supportive, high-energy environment.   

We offer career growth opportunities and a comprehensive benefits package!  Apply today and grow your career with a team that truly values you. 

Location: TriHealth Occupational Medicine Sharonville, 3801 Hauck Road, Sharonville, OH 45241 https://share.google/aXoJeqWrZErNjT10i

Work Schedule: 

• Full-Time (40 hours weekly) 
• Shift Varies 
• Rotating weekends 
• No holidays!  

Incentives & Benefits: 

*We offer a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page  https://careers.trihealth.com/what-we-offer/benefits  

Job Requirements:

High School Degree
Basic Life Support for Healthcare Providers (BLS)
Excellent customer service and communication skills Proficient in spelling, grammar, typing, computer applications including Microsoft Accurate data entry skills 
Critical Thinking
3-4 years experience medical/physician office setting or customer service
 

Job Overview: 

This position will coordinate the patient visit from registration to sending visit information to employers and BWC representatives. Ensures patients are registered to the correct company and services, follow-up with employers on authorizations or questions, and prioritizes patient start times. The incumbent will work closely with billing to ensure the proper documentation is sent to the correct MCO, billing, and Workers' Compensation department to ensure quicker payment of service. Scans visit information to the proper EMR location and coordinates the results process ensuring results are sent in a timely basis. Assists with drug and alcohol testing and other non-invasisve testing as required to ensure efficiency and timely throughput. Assists with referral or testing scheduling as needed.


Job Responsibilities:
Accurately posts charges and initiates payment receipt.  Sends date of service payment reports Billing.  Prepares cash reconciliation reports at the end of the shift for payments received.  Assists with deposit reconciliation or makes daily/weekly bank deposits as directed. Achieves Customer and Company Satisfaction Survey Targets and Service Time goals as determined annually. Compiles all BWC/MCO information, company forms and physical results as assigned.  Reports results by client preference and with departmental guidelines.  

Checks for accuracy and has injury information ready for distribution to client company, managed care organization, and billing department on the date of injury.  Will also assist injured workers in filling out BWC forms as appropriate. Projected visits & revenue +/- 5%. *All corp. mandated expenses will be extrapolated. Registers patients utilizing company protocol, appropriate forms and accurate data. Schedules patient appointments or verifies appointments in compliance with established guidelines.  Has ongoing knowledge of company protocols to determine amount of time and time of day appropriate for individual appointments.  Also monitors patient time in building, offers patient/company options if extensive delays. 

Working Conditions

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently 
Kneeling - Occasionally
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Rarely
Pushing - Occasionally
Reaching - Rarely
Sitting - Consistently
Standing - Rarely
Stooping - Occasionally
Talking - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following: 

Serve: ALWAYS…
•Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
•Acknowledge when patients/guests are lost and escort them to their destination o