Hospital Liaison

Title: Hospital Liaison 

Employment Type: Full-Time  

Pay Rate: $25 - $27 per hour 
Schedule: Monday – Friday 11:00 a.m. - 7:00 p.m.

Location: Traveling to multiple client locations within the 5 boroughs in New York and Long Island  

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k  

About DocGo:  

 DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care. 

Responsibilities:  

• Facilitate a close working relationship between our Client and DocGo 

• Act as the liaison and the point person to ensure a strong partnership 

• Work independently and establish strong relationships with patients, clinicians, and staff 

• Participate in regular team meetings to provide updates to stakeholders 

• Maintain a clear focus on high quality patient care and service 

• Address any issues that arise and include DocGo leadership when needed 

• Problem solve and find solutions for any areas of improvement opportunities 

• Demonstrate professionalism and integrity in all verbal and written communications, adhering to ethical standards and maintaining confidentiality in accordance with HIPAA regulations and organizational policies 

• Ensure compliance with regulatory requirements, hospital policies, and industry standards related to patient privacy, communication, and ethical conduct in all interactions with patients and external stakeholders 

• Stay informed about developments in healthcare trends, patient engagement strategies, and regulatory changes, seeking opportunities for professional development and incorporating new knowledge into daily practice 

• Perform other duties as assigned 
   

Qualifications:  

• High school diploma or GED 

• Must have 3 years of customer service experience  

• Previous experience in EMS, healthcare, or a hospital setting preferred 

• Experience with MS Office (Outlook, Calendar, Excel, etc.)