Customer Support Representative - Bilingual (Spanish)

About DAT

Discover your future at DAT Freight & Analytics, where innovation meets impact. For over four decades, DAT has been at the forefront of transportation and logistics, helping businesses move freight with greater efficiency and confidence. We are a technology company that removes uncertainty from freight for truckers, brokers, and shippers every day. Our advanced tools and data intelligence empower professionals to make smarter decisions, optimize costs, and operate more successfully. Through the industry's largest digital freight marketplace and insights derived from over $1 trillion in freight transactions, we provide the mission-critical information that keeps supply chains running smoothly across the country. DAT is proud to be an award-winning workplace that fosters innovation, celebrates success, and values professional growth. With strategic offices in Beaverton, Oregon, Denver, Colorado, Springfield, Missouri, and Bangalore, India, our teams collaborate to solve the transportation industry's most complex challenges. Ready to shape the future of freight technology? Learn more at dat.com/company.

Application Deadline: 5/1/2026

Who we are
The US freight market is made up of 1.6 million trucking companies (carriers), and 95% are small businesses with 10 or fewer trucks. Truckers are the backbone of the American economy, providing a crucial logistics service while simultaneously doing all the additional work that comes with owning and operating a small business. The current banking and accounts receivable management technology available today is not built for the unique needs of this industry, forcing carriers to settle for multiple suboptimal solutions. We want to even the playing field and help them take control of their finances
by building tools specific to their needs.

We are building a fintech platform that fundamentally understands a trucker’s business and optimizes cash flow to help them save money and grow their business. Outgo is a vertical banking solution that handles invoicing, accounting, factoring, and banking all in one place. We are revolutionizing money management for trucking companies so they no longer have exorbitant rates, hidden fees, or long contracts. We’re a mission driven team that loves building products that put our customers at center. Join us and help us partner with truckers to improve their bottom line.

Our office is located in the South Lake Union neighborhood in Seattle, and we operate on a hybrid basis. You will be expected to work in the office a minimum of 3 days per week.

About the role
We are seeking a dedicated and empathetic Customer Support Representative to join our team. In this role, you will be the first point of contact for our customers, offering support and solutions to inquiries, complaints, and feedback. The ideal candidate will
be fluent in Spanish, possess strong technical skills, experience in high call volume environments, and a deep understanding of fintech solutions. Your mission will be to ensure customer satisfaction and to foster a positive, supportive relationship between our customers and our company.

What you will do

• Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, timely, and empathetic responses while maintaining a solution-oriented mindset.
• Problem Resolution - Troubleshoot customer issues, offering clear and concise solutions. Escalate complex issues to the appropriate teams when necessary.
• Product Knowledge - Develop and maintain a comprehensive understanding of our products/services to effectively assist customers and provide accurate information.
• Feedback Collection - Actively seek customer feedback to improve our service and products.
• Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue resolution.

About You
You are someone who...

• Can be available 9am - 5pm PST
• Is fluent in Spanish 
• Demonstrates pride, ownership, and accountability for your work, and expects the same from those you work with.
• Shares opinions openly on what's working and what's not across the product, tech stack, and team processes.
• Is comfortable with independently owning large features with multiple moving parts.
• Seeks feedback early and often in the development process.
• Collaborates effectively and empathetically across different roles such as Design, Operations, and Product.
• Identifies speed vs quality tradeoffs and balances them judiciously.
• Believes diverse teams make better decisions and actively foster