Customer Service Clerk

This an awesome opportunity for a Customer Service Clerk to be part of a Magnet recognized community hospital, where our mission is to put patients first in everything we do. At Lowell General Hospital we strive to be one of the best community Hospitals in America and our Customer Service Clerks will play a crucial part in accomplishing this pursuit. The Customer Service Clerk performs/supervises services in the Service Response Center according to the policies, procedures, philosophy, and objectives of the department and hospital. 

Hours: 32 hours per week, Day shift (6:30AM-3:00PM)

Rotating Weekend shifts required (Saturday & Sunday) & rotating Holiday shifts required (every other weekend and every other holiday shifts)

The Customer Service Clerk should possess the following list of qualities to qualify as a Hospitality Services customer support person:

• Must possess outstanding customer service skills
• Must be detail oriented
• Good communication skills, both written and oral
• Multi-Tasker
• Computer skills necessary

Duties & Responsibilities:
• Under the direction of the Central Transport Director, the Customer Service Clerk’s primary responsibility is to expediently and courteously answer calls that come in to the call center and dispatch these calls out to the appropriate service and/or staff member. 
• This position will assist with the prioritization of daily assignments as directed by the department manager or director; as well as perform various other support tasks to aid the other departments that make up Hospitality Services
• Accurately files and organizes charts
• Polite and courteous to patients and customers when taking calls.
• Prepares reports daily and communicates variances
• Assists with follow through with patient meals.
• Receives and transfers calls to appropriate personnel.  Provides follow up calls as needed.
• Receives and records messages in accordance with guidelines of job scope to appropriate personnel
• Understands scope of all departments’ services to better respond to requests.

Other duties as assigned by department leadership
 

Minimum Qualifications: 

1. High school diploma or equivalent. 

2. One (1) year of customer service or call center experience. 

 
What We Offer: 
• Competitive salaries & benefits that start on day one! 
��� 403(b) retirement plan with company match
• Tuition reimbursement
• Free on-campus parking

About Lowell General Hospital:
Lowell General Hospital is an independent, not-for-profit community hospital serving the Greater Lowell area and surrounding communities. With two primary campuses located in Lowell, Massachusetts, we are the second-largest community hospital in Massachusetts. We have the latest state-of-the-art technology and a full range of medical and surgical services for patients, from newborns to seniors.