Partner Success Manager

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.

Our mission is simple: End Cyber Risk. We’re looking for a Partner Success Manager to be part of making that happen.

Responsibilities:

• Serve as the primary point of contact for managing the partner relationship both internally and externally.
• Drive channel sourced upsell, cross sell, and manage renewal ARR (greenspace report, joint call out days, campaigns, etc.) with Partners.
• Drive channel related activities through a post sales lens (demand, enablement, training, retain and grow strategies).
• Collaborate with the channel team to develop a cohesive upsell business plan for the partners and execute effectively against that plan.
• Conduct monthly reviews with partners on health of customer, commercial processes, and more to support sales growth goals.
• Serve as the escalation channel for partner leadership, customer success managers, and customer success leadership for commercial and service-related escalations. Help set and coordinate calls and close loop on escalations from the partner community.
• Liaise between our customer success managers and customer success leadership to help drive success with each partner.
• Build strong working relationships with partner leadership, partner customers success teams and renewal teams.
• Work with the Channel Marketing team and Customer Marketing team to create unique and dynamic customer experiences to drive additional ARR.
• Manage channel conflict for subset of partners.
• Partner with channel sales leadership to develop a cohesive business plan with the partner executive team and drive effective execution and regular business reviews against that plan.

Required Skills and Experience:

• 8+ years experience in Technology Sales and SaaS business models
• Previous cybersecurity knowledge and experience  
• Knowledge of channel sales, customer success basics, field, and customer marketing strategies
• Willingness to travel up to 30%
• Proven experience of managing channel partners in a technology environment
• Experience in relationship management for channel partners
• Knowledge of software/services channel ecosystems
• Strong Negotiation skills
• Ability to collaborate and communicate effectively as a company representative
• Strong Presentation skills
• Bachelor's Degree
• Preferred Qualification - previous technology, SaaS, Cloud-based, and/or Security sector experience

About Arctic Wolf:

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 

Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 

All wolves receive compelling compensation and benefits packages, including: 

• Equity for all employees 
• Bonus or commission pay based on role
• Flexible time off, paid volunteer days and paid parental leave 
• 401k match
• Medical, Dental, and Vision insurance
• Health Savings and Flexible Spending Agreement
• Voluntary Legal Insurance