Senior Support Systems Engineer

Come join the company that is reinventing cloud security and empowering businesses to thrive in the cloud. As the fastest-growing startup ever, Wiz is on a mission to help organizations secure cloud environments that will accelerate their businesses. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent.  

Our Wizards from over 20 countries work together to protect the infrastructure of our hundreds of customers, including over 50% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re the leading player in a massive and growing market, but it’s still early enough for you to make a significant impact. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our record growth. Come join our team and help us create secure cloud environments that allow the best companies to move faster. 

SUMMARY
As a Senior Support Systems Engineer, you will be part of a team focused on operational excellence and innovation. In this role, you will design, build, and maintain the internal applications and infrastructure that our global support teams rely on. You will leverage your expertise to create solutions that enhance troubleshooting capabilities, optimize ticket management, and provide critical visibility for leadership, including the development of automations and AI-powered workflows to intelligently route and manage customer cases.

WHAT YOU'LL DO

• Design, develop, and maintain custom applications and integrations to improve the efficiency and effectiveness of the global support organization.
• Own the technical infrastructure of internal support tools, ensuring reliability, scalability, and performance.
• Build and manage AI-powered workflows to agentically analyze, tag, and route incoming support tickets to the appropriate teams.
• Develop applications and dashboards to give support managers greater visibility into their team's performance and case backlog.
• Manage code and deployments using GitHub, and produce clear, comprehensive documentation for all systems and processes you create.
• Collaborate with support engineers and leadership to gather requirements and translate operational needs into technical solutions.
• Monitor, troubleshoot, and resolve issues within the support systems stack to ensure business continuity.

WHAT YOU'LL BRING

• Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent industry experience.
• 5+ years of hands-on experience in a tools engineering, application development, or support operations role.
• Experience integrating and optimizing AI/ML models, including prompt engineering, training/fine-tuning, and grounding.
• Demonstrable experience building applications using Python and web frameworks (HTML, CSS, JavaScript).
• Proficiency with SQL and experience with data warehouses like Snowflake or BigQuery.
• Experience working with version control systems, particularly GitHub.
• A proven track record of creating and maintaining technical documentation.
• Excellent problem-solving skills and the ability to work independently on complex projects.

NICE TO HAVE

• Experience with integration/automation platforms like Workato.
• Familiarity with administering SaaS platforms such as Zendesk or ServiceNow.
• Knowledge of cloud security concepts and the technical domain of support (Azure, AWS, GCP).
• Experience with REST APIs or GraphQL.
• Understanding of ITIL or other ITSM frameworks.

Benefits 

Wiz offers a competitive package of benefits and programs to support you and your family. Below provides a description of our current benefits for employees in the US. Specific benefits may vary by location. 

Health & Welfare Benefits 

• Medical, dental and vision insurance 
• Home Office Setup reimbursement 
• Flexible Spending Accounts 
• Monthly Connectivity reimbursement 
• Employee Assistance Program (EAP)