Senior Technology Business Systems Analyst (w/ServiceNow exp.)

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

 

We are currently seeking a Senior Technology Business Systems Analyst (w/ServiceNow exp.) to join our team in Concord, California (US-CA), United States (US).  Other possible locations:  Charlotte, NC or Dallas, TX.

 

Job Responsibilities Include:

• Lead complex and unique initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams
• Act as an advisory to senior leadership, with strategic business solutions to companywide technology initiatives
• Evaluate highly complex business problems and provide subject matter knowledge proficiency for technology initiatives
• Understand and ensure compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives
• Make decisions regularly for highly complex and multifaceted situations requiring solid understanding of domain and technology applications, and which influence companywide technology solutions
• Collaborate and consult with business and technology teams to provide comprehensive technological solutions for highly complex business problems
• Provide guidance and mentorship to individuals at all levels and provide advice to senior leadership on highly complex and strategic issues
• Ensure communication and information flow between business and technology teams

Basic Qualifications:

• 5+ years of Business Systems Data and Business Systems Designing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ Years of experience working with ServiceNow
• 5+ Years of experience using BI Tools (Tableau/PowerBI)

 

Preferred Skills: 

• Experience with monitoring technologies: Thousand Eyes & AppDynamics
• Dedicated and leader of CIO PSM NFRs, including management of dashboards, Kanban boards, and backlogs
• Agile and Scrum experience
• Working knowledge of JIRA
• Knowledge of dashboard creation in JIRA, using filters
• Prepares the Operating Review
• Utilizes SRE methodology to create and deploy NFRs
• Close oversight with App Owners to deliver on avail, incident, and problem management
• Ensure research/analysis is complete to identify and categorize negative trends to bring out patterns
• Ensure strong preventative actions and action plans are follow up on
• Serve as and mentor for lead and senior team members
• Roadmap of critical project and infrastructure dates meeting NFR deadlines
• Provide knowledge transfers

 

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosyst